CIO

JULY 25, 2023

Salesforce is adding new features to its Commerce Cloud that will help organizations embed digital commerce capabilities into sales, service, or marketing processes to drive more revenue, the company said on Tuesday. While all the new features have been made generally available, Salesforce is yet to reveal pricing details.

Cloud 235

Cloud B2C B2B Generative AI 235

CIO

SEPTEMBER 19, 2023

Nearly all of Oracle’s Fusion Cloud suites — including Cloud Customer Experience (CX), Human Capital Management (HCM), Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) — are being updated with the company’s Oracle Cloud Infrastructure (OCI)generative AI service.

Generative AI 362

Generative AI Cloud Artificial Inteligence Advertising 362

CIO

MARCH 12, 2024

The new generative AI features include Copilot, the generative AI-based assistant, and Copilot Designer, a centralized workplace where enterprise users can tweak pre-built Copilot scenarios to suit their business requirements, akin to Salesforce’s Einstein 1 Studio. CRM Systems, Salesforce Automation

Artificial Inteligence 245

Artificial Inteligence Generative AI Coaching Enterprise 245

DevOps.com

APRIL 25, 2024

Copado's genAI tool automates testing in Salesforce software-as-a-service (SaaS) application environments.

Generative AI 117

Generative AI Testing Applications Tools 117

CIO

DECEMBER 13, 2023

Certinia, a developer of software for service businesses, is using AI and automation to extend the capabilities of its tools for report-building or planning and analysis beyond the financial sphere and into operations, too. The new features appear in the Winter 2024 release of its applications, generally available from today.

Company 196

Company Generative AI Artificial Intelligence Artificial Inteligence 196

CIO

AUGUST 31, 2023

And in that time, it also adopted Salesforce. Salesforce is not just a CRM for us,” Thomas explains. Salesforce is a digital platform, and it already had capabilities with Einstein as part of the platform, so we could cheaply and efficiently get into AI-enabled chatbots.”

Banking 239

Banking Generative AI Technical Support Cloud 239

CIO

OCTOBER 25, 2023

In the early 2000s, companies like Amazon, eBay, and Salesforce drove a trend toward standardizing interfaces among web applications. The result was a complete overhaul of how applications were developed and integrated, thanks to a growing network of open web APIs that anyone could consume.

Strategy 343

Strategy Microservices Policies SOA 343

CIO

NOVEMBER 29, 2023

Once enterprises commit to running business-critical applications in the cloud, they rarely move to another provider. The cost of migrating is simply too high, says Sid Nag, VP of cloud services and technology at Gartner. But if you do your planning exercise properly, you shouldn’t have to move your applications around,” he says. “But

Cloud 307

Cloud Technical Review Software Review Systems Review 307

CIO

FEBRUARY 23, 2024

It also includes well-steered applications of generative AI for specific domains, such as development, legal, and customer engagements. The IT chief says there is no discussion of generative AI applications replacing workers. “We We have embraced the human-in-the-loop concept.

Generative AI 306

Generative AI Innovation Automotive Technical Review 306

CIO

JULY 6, 2023

The first tier, according to Batta, consists of its OCI Supercluster service and is targeted at enterprises, such as Cohere or Hugging Face, that are working on developing large language models to further support their customers.

Generative AI 241

Generative AI Artificial Inteligence Strategy Google Cloud 241

CIO

OCTOBER 17, 2023

IBM, Oracle, and Salesforce are in the 2-3% range.) As cloud computing expert David Linthicum explains, “What’s occurring is that the cloud providers are approaching feature saturation in terms of the services they can provide versus their peers. He adds, “This is behind the drive to generative AI by the cloud providers.

Trends 361

Trends Cloud Marketing Artificial Inteligence 361

CIO

FEBRUARY 20, 2023

Salesforce skills are among the most sought-after in the IT industry and demand is soaring. The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career.

Training 161

Training B2C Technical Review Systems Review 161

CIO

AUGUST 14, 2023

As a widespread community, when COVID-19 struck, Cherokee Nation’s IT services department knew it needed a way to connect citizens digitally with government services, emergency relief, COVID-19 aid, and other vital resources for support. To that point, the Cherokee Nation IT services team had never required a full call center.

Authentication 246

Authentication Resources Government Culture 246

CIO

JANUARY 26, 2024

Fueled by cloud Ford’s cloud journey, which began roughly a decade ago, continues to this day, Musser says, as the automaker seeks to take advantage of advances in the key technologies fueling its transformation, including the internet of things (IoT), software as a service, and the latest offerings on Google Cloud Platform (GCP).

Business Transformation 292

Business Transformation Cloud Automotive IoT 292

CIO

JANUARY 31, 2024

Concerns that AI contributes to global warming stem from estimates that GPUs used to develop and keep AI models running use four times as much energy as those serving conventional cloud applications, and that AI could be on track to use as much electricity as Ireland. This results in a reduction of power consumption, he says.

Sustainability 313

Sustainability Data Center Artificial Intelligence Artificial Inteligence 313

CIO

MARCH 7, 2023

CRM giant Salesforce today said that it would commit $250 million to investments in startups focused on generative AI, even as the company warned of the dangers of the technology. Yet, Salesforce warns, there are real downsides to slapdash or careless development of generative AI systems.

Generative AI 266

Generative AI Weak Development Team Artificial Intelligence Artificial Inteligence 266

CIO

SEPTEMBER 13, 2023

Generative AI will soon be everywhere — including in Salesforce’s Net Zero Cloud environmental, social, and governance (ESG) reporting tool. Net Zero Cloud uses data held within the Salesforce platform to help enterprises report on their carbon footprint and manage other social and governance metrics.

Generative AI 303

Generative AI .Net Report Artificial Inteligence 303

CIO

JUNE 28, 2023

Amazon Web Services (AWS) on Tuesday unveiled a new no-code offering, dubbed AppFabric, designed to simplify SaaS integration for enterprises by increasing application observability and reducing operational costs associated with building point-to-point solutions. AppFabric, which is available across AWS’ US East (N.

Generative AI 334

Generative AI AWS Artificial Inteligence Windows 334

TechCrunch

AUGUST 31, 2021

But for their internal communications, they are stuck using applications that don’t play well with one another. This is a problem, as most employees at a mid-sized or large-sized firm spend a fourth to a third of their days on internal communication applications. Rattle’s use case extends to even more services.

Enterprise 249

Enterprise Applications Data Examples 249

CIO

SEPTEMBER 19, 2023

The survey identified the most prominent uses of AI for a variety of verticals, ranging from financial services to government and public services. Cloud pricing optimization Organizations are leaning on AI to help reduce cloud costs and to find cost-effective solutions for running cloud applications.

Artificial Inteligence 354

Artificial Inteligence Enterprise Artificial Intelligence Generative AI 354

CIO

JULY 13, 2023

Salesforce, according to a company blog post published on Tuesday, said that it would be increasing prices across Sales Cloud, Service Cloud, Marketing Cloud, Industries, and Tableau by an average of 9% from August, after seven years of no price hikes. How will customers deal with the Salesforce price hikes?

Generative AI 191

Generative AI Enterprise Cloud .Net 191

CIO

JANUARY 24, 2024

AI’s broad applicability and the popularity of LLMs like ChatGPT have IT leaders asking: Which AI innovations can deliver business value to our organization without devouring my entire technology budget? It provides smart applications for translation, speech-to-text, cybersecurity monitoring and automation.

Artificial Inteligence 234

Artificial Inteligence Generative AI ChatGPT Machine Learning 234

CIO

OCTOBER 17, 2022

For years, auto makers and dealers have used Salesforce for CRM — but it’s involved a hodge-podge of company-specific customizations. Now Salesforce is hoping to sweep that away with Salesforce Automotive Cloud, a dedicated platform for the auto industry that sticks close to industry standards on data exchange.

Automotive 262

Automotive Cloud Retail Nonprofit 262

TechCrunch

AUGUST 12, 2021

Mobile field service startup Youreka Labs Inc. million Series A round of funding co-led by Boulder Ventures and Grotech Ventures, with participation from Salesforce Ventures. Youreka is also embedded in existing Salesforce mobile applications like Field Service Mobile so that end-users only have to operate from one mobile app.

Mobile 258

Mobile Artificial Intelligence Artificial Inteligence Healthcare 258

CIO

JANUARY 8, 2024

“It’s about optimizing the cloud workload, rewriting some of the applications, and, [as] ESG comes into the big picture, how we can be more efficient to reduce Co2 emissions.” Enhanced automation and self-service will also be emphasized as part of the cloud optimization strategy, Nair says.

Airlines 252

Airlines Cloud Blockchain Generative AI 252

TechCrunch

MAY 3, 2022

The company plans to take on the SaaS management market by combining security features like role-based access control that IT departments need with the self-service capabilities that employees want and the spending reports (and ability to shut down unused accounts) that the finance department needs. “I can delete what I want.

Enterprise 216

Enterprise Google Cloud AWS Azure 216

CIO

NOVEMBER 8, 2023

As such, Kay’s biggest challenge in setting the stage for her digital ambitions — and one that has involved the entire C-suite — has been unifying the IT operations of Principal Financial’s individual businesses units in order to develop an enterprise-wide data foundation and cloud architecture on which to build its next-generation services.

Technical Review 295

Technical Review Software Review Generative AI Machine Learning 295

TechCrunch

OCTOBER 27, 2020

Salto , a Tel Aviv-based open-source startup that allows you to configure SaaS platforms like Salesforce, NetSuite and HubSpot with code, is coming out of stealth today and announced that it has raised a $27 million Series A round. This round was led by Bessemer Venture Partners, Lightspeed Venture Partners and Salesforce Ventures.

Open Source 252

Open Source Data Center Software Development DevOps 252

CIO

OCTOBER 14, 2022

As the adoption of cloud and other as-a-service offerings has accelerated in recent years, so has the number of acronyms used to describe these offerings. In some cases, the acronyms are used interchangeably, confusing the service that is being delivered and consumed. Examples include Amazon Web Services (AWS) and Microsoft Azure.

Telecommunications 225

Telecommunications Azure Hardware Storage 225

CIO

OCTOBER 27, 2022

By going in for a standardized ERP solution, IT leaders can avoid these issues, and most are following suit,” says Abhishek Mundra, practice director for enterprise platform services at research firm Everest Group. Gartner defines the market for cloud ERP as a market for application technology. in 2022.

Trends 363

Trends Off-The-Shelf Healthcare Enterprise 363

CIO

MARCH 5, 2024

Numerous IT vendors are likely to be affected by the advisory, including cloud service providers such as Oracle, Amazon Web Services (AWS), and IBM; software vendors such as Databricks and Salesforce; model service providers (mostly startups) such as OpenAI, Anthropic, Stability AI, and Cohere, along with social platforms such as Meta.

Artificial Inteligence 317

Artificial Inteligence Generative AI Technical Review Artificial Intelligence 317

CIO

SEPTEMBER 20, 2023

Now Assist for IT Service Management, Customer Service Management, and HR Service Delivery add new text creation and summarization features and an interactive chatbot interface to help workers get to relevant information more quickly. The Vancouver release of Now Platform also includes new automations and security tools.

Artificial Inteligence 278

Artificial Inteligence Industry Generative AI Artificial Intelligence 278

CIO

MARCH 6, 2023

Generative AI has become a top priority among businesses even though IT leaders are expressing concerns about potential ethical issues posed by the technology, according to a new Salesforce survey. Artificial Intelligence, Enterprise Applications

Generative AI 245

Generative AI Report Artificial Intelligence Artificial Inteligence 245

CIO

JUNE 8, 2023

Customer relationship management (CRM) software provider Salesforce has launched two new generative AI based offerings, dubbed Marketing GPT and Commerce GPT, to help enterprises build personalized services for their customers. Salesforce’s proprietary Einstein GPT and Data Cloud underpin the two new generative AI offerings.

Artificial Inteligence 130

Artificial Inteligence Marketing Generative AI Artificial Intelligence 130

Perficient

MARCH 14, 2024

Last week, I attended TrailblazerDX in San Francisco, where the content was all about Salesforce Data Cloud and AI! Perficient + Salesforce As a leading Salesforce consulting partner , we are on a mission to harness the power of Salesforce to solve complex business problems.

Artificial Inteligence 111

Artificial Inteligence Off-The-Shelf Generative AI Software Review 111

Perficient

FEBRUARY 23, 2023

DHPs enable an architectural approach to rapidly deploy digital capabilities using modern cloud services, supporting, and in response to, the healthcare quintuple aim. We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients.

Healthcare 128

Healthcare Artificial Intelligence Artificial Inteligence Automotive 128

CIO

JUNE 7, 2023

Salesforce CEO Marc Benioff has made a number of changes to the company’s management team, six months after the company’s co-CEO Bret Taylor announced he was leaving the organization. Before joining Celonis in 2020, Milano held the role of president of Salesforce in Europe, the Middle East and Africa (EMEA).

Software Review 162

Software Review Technical Review Sustainability Report 162