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3 Ways Companies Will Double Down on Agent Experience in 2023

CIO

Whether your organization has one or two people handling customer service or a dedicated contact center with hundreds of employees, the quality of the experience of these people serving your customers cannot be overstated. A poor agent experience translates into money lost, resources strained, and inconsistent service.

Company 313
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Backed by former Facebook and Twitter execs, Tagg launches social branding app for Gen Z

TechCrunch

A “social branding” app for creative teens and twenty-somethings, Tagg is announcing a $2 million seed round today from Twitter co-founder Biz Stone, Facebook’s former VP of International Growth Ed Baker, TripAdvisor founder Stephen Kaufer, Pillar VC and more. Image Credits: Tagg.

Social 295
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Creative capital is the secret sauce, not venture capital

TechCrunch

Brett Lovelady is the founder of Astro Studios , now a part of PA Consulting, a design-driven company that empowers designers and strives to capture the value of design in the product, brand, experience and company creation process. Creative capital comprises the design and development assets that bring an ingenious idea to life.

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Nvidia launches new cloud services and partnerships to train generative AI

TechCrunch

At its annual GPU Technology Conference, Nvidia announced a set of cloud services designed to help businesses build and run generative AI models trained on custom data and created for “domain-specific tasks,” like writing ad copy. As of today, the NeMo generative AI cloud service is in early access.

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4 strategies for deep tech startups recruiting top growth marketers

TechCrunch

Jessica is on the growth marketing team at Zageno, a multivendor, online marketplace for life science products, and is head of content at Elpha, a Y Combinator-backed community of 40,000+ women in tech. Create company marketing materials that brands your startup well to talent. Growth people cannot replace excellent customer service.

Marketing 284
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Low code/no code tools reap IT benefits—with caveats

CIO

Many customers find the sweet spot in combining them with similar low code/no code tools for data integration and management to quickly automate standard tasks, and experiment with new services. Customers also report they help business users quickly test new services, tweak user interfaces and deliver new functionality.

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5 questions startups should consider before making their first marketing hire

TechCrunch

Your first marketer will have an outsized impact on team dynamics as well as the overall strategic direction of the brand, product and company. So much so that when founders ask this question, it immediately prompts multiple new ones: Should I hire a brand or growth marketer? A scientific or a creative marketer?

Marketing 273