CIO

MARCH 13, 2024

So based on early results, the three functional areas where companies see the biggest productivity improvements are in customer service, software development, and general creative and knowledge work. AI also helped agents to be more empathetic, researchers said, leading to more positive customer experiences.

Generative AI 320

Generative AI Weak Development Team Survey ChatGPT 320

CIO

FEBRUARY 13, 2024

To name a few — products and services that are delivered on time and on budget, and overall IT ROI.” Application delivery success How well an IT organization can deliver critical business applications is an essential metric, says Song Pang, senior vice president of engineering at network automation technology provider NetBrain Technology.

Metrics 349

Metrics Fractional CTO Weak Development Team Survey 349

CIO

APRIL 25, 2024

So the social media giant launched a generative AI journey and is now reporting the results of its experience leveraging Microsoft’s Azure OpenAI Service. For LinkedIn, this was no different, as its road to LLM insights was anything but smooth, said LinkedIn’s Juan Bottaro, a principal software engineer and tech lead.

Artificial Inteligence 289

Artificial Inteligence Generative AI Metrics Azure 289

CIO

OCTOBER 27, 2023

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. Experience is not only the cherry on the cake.”

Airlines 308

Airlines Artificial Inteligence Technical Review Travel 308

CIO

DECEMBER 8, 2023

“One of my bold bets is I want to eliminate our traditional service desk by 2025,” says Jason Ballard, IT executive and general manager for infrastructure and operations services at Toyota Motor North America. Then in 2020, Ballard took leadership of the digital platform engineering team with an eye on the IT service desk. “I

Generative AI 312

Generative AI Artificial Intelligence Artificial Inteligence ChatGPT 312

CIO

APRIL 11, 2024

But with Amazon Web Services (31%), Microsoft Azure (24%), and Google Cloud Platform (11%) accounting for two thirds of the worldwide market, according to Synergy Research Group, Oracle Cloud Infrastructure (OCI) remains distantly behind the behemoths, leaving many to question whether Oracle’s cloud gains are enough to make it a contender.

Enterprise 311

Enterprise Artificial Inteligence Cloud Generative AI 311

CIO

FEBRUARY 7, 2023

In 2023, CIOs are guided to focus on enhancing workforce engagement, customer experience, and data and AI. Yet, it’s not uncommon for executives to cut costs in areas that actually improve customer experiences and also double-down on investments that can minimize them. Well, in the last year, 71% said that they had done just that.

Company 286

Company Mobile Research Report 286

CIO

SEPTEMBER 29, 2023

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. According to MarketResearch.Biz , the financial services market for generative AI reached USD 847 million in 2022 and is poised to grow at a CAGR of 28.1% Customer experience.

Generative AI 333

Generative AI Banking Artificial Inteligence Organization 333

CIO

MARCH 12, 2024

Assistance across the app-dev lifecycle Gen AI “has opened up the body of knowledge that developers can tap into in a conversation type of paradigm,” says Prasad Ramakrishnan, senior vice president of IT and CIO at Freshworks, a provider of customer service software. “It

Software Development 327

Software Development Software Review Weak Development Team Software 327

CIO

FEBRUARY 7, 2024

We want to give them those capabilities and allow them to experiment and create.” Having unleashed the employee base to experiment with generative AI, Franchetti is beginning to see the impact. We’re experimenting with general purpose co-pilots or assistants, too,” he says. “We

Artificial Inteligence 242

Artificial Inteligence Generative AI KPI Architecture 242

CIO

NOVEMBER 8, 2023

For companies whose business units have traditionally operated independently, centralizing IT operations under one strategy can reap significant benefits — especially when it comes to offering a holistic customer experience and establishing a unified data foundation for leveraging the latest emerging technologies.

Technical Review 297

Technical Review Software Review Generative AI Machine Learning 297

CIO

DECEMBER 6, 2023

Retailers are pushing their customer service and supply chain systems to new limits in anticipation of record spending this holiday season. They can analyze natural-language conversations managed by chatbots built with the ChatGPT API to better understand customer preferences or problems related to products, transactions, or service.

ChatGPT 263

ChatGPT Retail Generative AI B2C 263

CIO

SEPTEMBER 29, 2023

NLP aims to create smoother experiences for those interacting with AI chatbots and other services that rely on generative AI to service clients and customers. Most relevant roles for making use of NLP include data scientist , machine learning engineer, software engineer, data analyst , and software developer.

Generative AI 357

Generative AI ChatGPT Machine Learning Artificial Inteligence 357

CIO

FEBRUARY 19, 2024

The interns were placed in roles aligned to their education and professional interests, Harrison says, adding that NCDIT managers designed each internship so that the students would have “an opportunity to gain work experience and apply what they’re learning.” There’s nothing like gametime experience,” he adds. 1 option,” he says.

Recruiting 344

Recruiting AWS Programming Education 344

CIO

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Hey GURA is “really leaning in on that legendary service but also building that authority and trust that we already have with the customer,” he says. “It Tractor Supply Co.

Artificial Inteligence 256

Artificial Inteligence Retail Artificial Intelligence Knowledge Base 256

CIO

APRIL 12, 2024

Even as the IT job market experiences shifting dynamics, employment website Indeed reports a range of roles have maintained resiliency and even grown in demand. Such technologies are being harnessed to create better customer service platforms, automate processes, and even drive business decision-making.

Machine Learning 312

Machine Learning Artificial Inteligence Open Source Generative AI 312

CIO

AUGUST 4, 2023

Regardless of how people feel about automation, it’s here to stay, and companies are embracing automation technologies to streamline IT, business, development, and service processes. As automation increases, organizations across every industry are looking for automation engineers to help facilitate, manage, and oversee enterprise automation.

Engineering 227

Engineering Artificial Inteligence Quality Assurance Hardware 227

CIO

SEPTEMBER 19, 2023

The survey identified the most prominent uses of AI for a variety of verticals, ranging from financial services to government and public services. Uptime/reliability optimization For companies that rely on web services or e-commerce, maintaining uptime and website reliability is a top priority.

Artificial Inteligence 354

Artificial Inteligence Enterprise Artificial Intelligence Generative AI 354

CIO

OCTOBER 20, 2023

Most companies’ digital journeys begin by migrating legacy applications to the cloud — the theory being that lifting and shifting workloads can provide a fast onramp to making good on services and capabilities unique to the cloud. But home and automobile insurance company Allstate is taking a different approach.

Cloud 340

Cloud Insurance Generative AI Machine Learning 340

CIO

OCTOBER 4, 2023

Soon, the brand became an unofficial third-party service provider that eBay users included as a payment method in item descriptions. eBay saw the opportunity to welcome us into their fold and, eventually, we were acquired, becoming their official payment service,” Shivananda adds. “We Stability is another objective. trillion last year.

Blockchain 323

Blockchain Artificial Intelligence Artificial Inteligence Architecture 323

CIO

OCTOBER 5, 2023

Modern applications and multi-cloud strategies drive digital transformations that make this success possible, and businesses are under pressure to get better and faster at delivering applications and services to their customers, employees, and stakeholders. What services can speed delivery and what constraints might affect the solution?

Development 303

Development Engineering Agile Applications 303

CIO

OCTOBER 20, 2023

For banks, data-driven decisions based on rich customer insight can drive personalized and engaging experiences and provide opportunities to find efficiencies and reduce costs. Prior to joining DataStax, Jude had a variety of leadership positions at Amazon Web Services, Eduserv, and New York University.

Google Cloud 321

Google Cloud Artificial Inteligence Development Team Review Banking 321

CIO

OCTOBER 16, 2023

At VMware, for example, we’re conducting internal AI experiments with various departments such as engineering, marketing, and customer success to assess the impact of generative AI on our operations. It’s already optimizing employee experiences and business workflows, including software development.

Artificial Inteligence 323

Artificial Inteligence Software Artificial Intelligence Generative AI 323

CIO

DECEMBER 19, 2023

Service delivery excellence is an attribute that far too many IT leaders fail to prioritize. That’s unfortunate given how much of smooth business operations depends on the efficient delivery of IT services today. But is your organization doing all it can to ensure service delivery excellence?

Weak Development Team 348

Weak Development Team Fractional CTO Technical Review Software Review 348

CIO

FEBRUARY 24, 2023

“The customers all had to go through flight disruptions, all had to go through service centers, which you couldn’t scale up in line with the need fast enough, so it made it very visible and tangible that self-service solutions are an absolute must improvement for the call centers,” Rückert says. Self-service is now much more important.”

Airlines 357

Airlines Travel Exercises Business Transformation 357

CIO

OCTOBER 6, 2023

Frequently, organizations are looking not just to trim costs, but for value-added services that few software vendors may be willing to provide. If you have a priority 1 ticket, you should expect to get a call back from an experienced engineer in 10 minutes or less. Ready to make a seamless exit from Oracle?

Software Review 308

Software Review Database Administration Backup Data Center 308

CIO

FEBRUARY 5, 2024

This approach has significantly enhanced the customer banking experience. In our journey of digital transformation, we have embraced advanced technologies to improve operational efficiency and customer service. At Mashreq, we have been focusing on using new technologies to make our banking services better and more modern.

Banking 297

Banking Artificial Inteligence Blockchain Compliance 297

CIO

MAY 26, 2023

CompTIA A+ The CompTIA A+ certification is designed for support specialists, field service technicians, desktop support analysts, and help desk support professionals. It’s recommended to earn the CompTIA A+ certification first and to have at least 9 to 12 months of networking experience prior to taking the exam, but it’s not a requirement.

SCRUM 312

SCRUM AWS Project Management Serverless 312

CIO

APRIL 25, 2023

Salesforce previewed new capabilities for its Field Service application suite on Tuesday, giving an early look at a new mobile application powered by the company’s EinsteinGPT generative AI engine. The generative AI-powered Field Service Mobile application is expected to be available in beta by December.

Mobile 236

Mobile Generative AI ChatGPT Open Source 236

TechCrunch

DECEMBER 1, 2022

.” According to Mozilla SVP Imo Udom, Active Replica will support Mozilla’s ongoing work with Hubs, the latter’s VR chatroom service and open source project. “We will benefit from their unique experience and ability to create amazing experiences that help organizations use virtual spaces to drive impact. .

VR 289

VR Virtualization Open Source Software Engineering 289

CIO

APRIL 25, 2024

Kevin Garcia, vice president of cloud solutions for IT services firm Presidio, sees larger customers with cloud spends in the $10 million per month range for any one cloud service provider (CSP) encountering issues with commercial offerings. Amazon OpenSearch Service is used to manage costs within logging infrastructure.

Tools 248

Tools Cloud AWS Off-The-Shelf 248

CIO

OCTOBER 10, 2023

For Mugunth Vaithylingam, CIO at the College of Southern Nevada, sitting next to AI Foundation COO Russ Logan on a flight from New York to Las Vegas last October provided just that: a chance meeting that led to a whole new way for the college to engage with and personalize the experience for its students at a time of heightened need.

Artificial Inteligence 291

Artificial Inteligence Systems Review Artificial Intelligence Wireless 291

CIO

SEPTEMBER 25, 2023

To do so, Nardecchia and his team sought to incorporate “digital threads” into the company’s hardware and thereby expand its business model beyond manufacturing into software-as-a-service. “We We knew we had to reinvent ourselves and that our business model wasn’t going to be sustained with so many companies moving to software as a service.

Hardware 261

Hardware Sustainability Industry Cloud 261

CIO

OCTOBER 2, 2023

Platform engineering is a sociotechnical discipline that has gained tremendous attention in the last year in response to the need for organizations to accelerate cloud native app development and management. Their insights help answer these questions and pose new angles for companies to consider when evaluating platform engineering.

Engineering 269

Engineering DevOps How To Guidelines 269

CIO

SEPTEMBER 1, 2023

To combat wasted time and effort, Discover® Financial Services championed a few initiatives to help developers get back to what they do best: developing. Streamlining development through tools, knowledge, community DevWorx is a program that simplifies the developer experience, streamlines work, and frees up time to innovate.

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Development Organization How To SDLC 262