solutions customer-experience 
Openxcell
SEPTEMBER 1, 2023
E-learning solutions are expected to be a 325 billion-dollar industry by 2025. Read on to learn all about building Custom E-learning platforms by education for the best learning experiences. Custom E-learning solutions have transformed the way students learn. The answer was Elearning platforms!
CIO
APRIL 17, 2024
Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.
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CIO
MARCH 26, 2024
Implementing a successful digital transformation requires leveraging specialist knowledge and utilizing the right tools and solutions. Increase agility and flexibility for faster adaptation By adopting digital solutions and technologies, organizations can swiftly adapt to changing market conditions, customer demands, and industry trends.
CIO
MARCH 4, 2024
Artificial intelligence (AI) is delivering rapid change for Australian business by raising customers’ expectations, generating new competitive challenges, and creating opportunities for new products and services.
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
CIO
APRIL 12, 2024
prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Hey GURA is “really leaning in on that legendary service but also building that authority and trust that we already have with the customer,” he says. “It Tractor Supply Co.
CIO
JANUARY 3, 2024
Customer communication is a vital aspect of any business, especially when it comes to the contact center. The contact center is where customers interact with companies through various channels, such as phone, email, chat, or social media. This helps customers to communicate with companies from different countries or regions.
Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.
Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity?
Speaker: Josh Martin, Director of Product Marketing, Logi Analytics
But most companies don’t realize that the features they embed and how they develop have a lasting impact on revenue, customer churn, and competitive differentiation. Why homegrown solutions and bolt-on business intelligence are failing. The state of embedded analytics in 2018 is in flux.
Speaker: Anthony Roach, Director of Product Management at Tableau Software, and Jeremiah Morrow, Partner Solution Marketing Director at Dremio
Tableau works with Strategic Partners like Dremio to build data integrations that bring the two technologies together, creating a seamless and efficient customer experience. As a result, these two solutions come together to deliver: Lightning-fast BI and interactive analytics directly on data wherever it is stored.
Speaker: Sam Owens, Product Management Lead, Namely Platform
Sam and Jessica faced a problem that many product managers face: their customers wanted better analytics and reporting, but analytics wasn’t the core function of the SaaS product Sam and Jessica manage. Evaluated their options for building a solution themselves or buying something.
Speaker: Liz Love, Chief Commercial Officer at ProdPad
As product managers, we all seem to experience similar pain points in our day to day lives. Product feedback helps you build what your customers want most while simultaneously providing a solution to the aforementioned issues. In this session, you will learn: The reasons behind product management pain points.
Speaker: Johanna Rothman, Management Consultant, Rothman Consulting Group
They also know that users suffer from several problems which range from fake certainty about the solution to not even knowing what they want. Why a hypothesis that you can disprove (an experiment) might draw your users in instead of push them away. They’re supposed to have all the answers.
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