CIO

SEPTEMBER 19, 2023

Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand.

Artificial Inteligence 354

Artificial Inteligence Enterprise Artificial Intelligence Generative AI 354

CIO

MARCH 27, 2023

The hype surrounding AI-based voice and chatbots is evident, but do they deliver? Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Could we see an increase in reverse handoffs where customers go from agent to bot?

Examples 284

Examples Trends Weak Development Team Artificial Intelligence 284

TechCrunch

JANUARY 11, 2023

He founded Inbenta to solve this, providing professional consulting services while simultaneously developing an internal AI toolkit for search optimization. Over the years, Inbenta transitioned from consulting to providing conversational AI as a service — inclusive of AI-powered chatbots, knowledge management and search engine tools.

Knowledge Base 231

Knowledge Base Insurance Travel Training 231

TechCrunch

JANUARY 17, 2022

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests, like relaying information on products or helping a customer find the best product for them.

Tools 246

Tools Knowledge Base Survey Company 246

CIO

SEPTEMBER 29, 2023

As I work with financial services and banking organizations around the world, one thing is clear: AI and generative AI are hot topics of conversation. According to MarketResearch.Biz , the financial services market for generative AI reached USD 847 million in 2022 and is poised to grow at a CAGR of 28.1% Customer experience.

Generative AI 332

Generative AI Banking Artificial Inteligence Organization 332

CIO

JUNE 15, 2023

Of e-commerce and chatbots Two very different types of initiatives have kept Sim particularly busy in recent years. The first isn’t about emerging tech, but modernizing the business and knowing the customer. And the brand managed to maintain their customer service standards even though they were changing their ways of working.

Off-The-Shelf 246

Off-The-Shelf Artificial Intelligence Artificial Inteligence eCommerce 246

CIO

FEBRUARY 21, 2024

The art of applying AI The job of the CIO in higher education means providing a full range of IT services to a variety of stakeholders in different environments — and with greater exposure, AI is now front and center. Students felt more comfortable asking a chatbot than a person.” But we wound up with over 100,000 the first summer.

Artificial Inteligence 337

Artificial Inteligence Education Artificial Intelligence Course 337

CIO

JANUARY 22, 2024

AI solutions including Generative AI are finally advanced enough to deploy at scale and provide a frictionless customer experience. Healthcare operations have been slow to change but now are catching up Unlike banking and financial services, healthcare operations have been slower to adopt AI-backed digital technology until now.

Generative AI 261

Generative AI Healthcare Artificial Inteligence Artificial Intelligence 261

CIO

JULY 20, 2023

Since then, automation has filled the gap in improving customer experience and security. Customer experience and security But as in most industries, customer expectations and security challenges continue to grow along with technological advances. Security and privacy.

Technical Review 246

Technical Review Banking Innovation Technology 246

CIO

MAY 2, 2023

ERP software provider SAP on Tuesday said it is partnering with IBM to infuse the latter’s Watson artificial intelligence (AI) engine across its entire solutions portfolio, including SAP S/4 HANA, S/4 HANA Cloud, SAP Business One, and SAP Business ByDesign.

Artificial Inteligence 284

Artificial Inteligence Engineering Artificial Intelligence Generative AI 284

TechCrunch

OCTOBER 29, 2021

The global help desk automation industry is expected to grow to $11 billion by 2023 as support automation empowers companies to serve their customers more effectively. Customers are also increasingly valuing self-service options. Your chatbot will feel more human if its responses are thoughtful rather than robotic.

Artificial Intelligence 236

Artificial Intelligence Artificial Inteligence Enterprise Company 236

CIO

NOVEMBER 20, 2023

With organizations racing to put more generative AI tools in users’ hands—and software vendors rapidly integrating those tools into their products—CIOs face a familiar choice: develop their own solutions in house, or invest and adapt tools already available in a fast-growing AI marketplace. Yet it’s not a simple build-vs.-buy

Generative AI 261

Generative AI Pharmaceuticals Study Virtualization 261

CIO

FEBRUARY 6, 2023

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. We are paying very close attention to trends from a customer perspective.

Insurance 328

Insurance Artificial Inteligence Machine Learning Virtualization 328

CIO

OCTOBER 16, 2023

Artificial intelligence has so dominated headlines and conversations that it seems like every company is announcing their own AI-related feature, solution, or initiative for their business. App accelerators can help enable summarization services via a chatbot to help teams understand what they need to build these solutions.

Artificial Inteligence 326

Artificial Inteligence Software Artificial Intelligence Generative AI 326

CIO

JUNE 12, 2023

Chatbots and IVRs are contact center staples, but most still provide automated service for basic, repeatable tasks. What about when a customer needs to be intelligently routed to a better resource or has a question that’s not so cut-and-dry cut. What is a VA? Another great example is intent recognition.

Virtualization 246

Virtualization Innovation Report Cloud 246

TechCrunch

APRIL 26, 2022

While some surveys show that people prefer to talk to a human as opposed to a chatbot, whether they’re shopping online or dealing with a customer service issue, that hasn’t dissuaded companies from adopting them. According to Statista, the size of the global chatbot market could surpass $1.25 ” Loris.

Analytics 204

Analytics Analysis Nonprofit Google Cloud 204

CIO

MARCH 24, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.

Technology 239

Technology Strategy Case Study Generative AI 239

CIO

DECEMBER 7, 2023

In fact, our team has been working with generative and conversational AI in complex professional services applications like insurance, banking, and healthcare for the better part of a decade, and we’ve learned some important lessons along the way. Where will the biggest transformation occur first? Artificial Intelligence

Artificial Inteligence 223

Artificial Inteligence Off-The-Shelf Generative AI Artificial Intelligence 223

CIO

AUGUST 11, 2023

Search engines, machine translation services, and voice assistants are all powered by the technology. Chatbots work the same way. Transformer models take applications such as language translation and chatbots to a new level. Unless you turn an app on manually, NLP programs must operate in the background, waiting for that phrase.

Artificial Inteligence 355

Artificial Inteligence Technical Review Artificial Intelligence Systems Review 355

CIO

JUNE 16, 2023

“We were maxed out on our on-premise data center as most organizations get,” Vaughan says, noting the company now enjoys bigger business bumps during the holiday season when customers send cash gifts and end-of-year spending increases. For example, using Google Analytics, the team has gained deeper insights into its customer base.

Retail 246

Retail Microservices Analytics Fintech 246

CIO

APRIL 11, 2024

Customer experience in the government sector is the sum of the public’s interactions with any government service, from how we contact our state’s social services and emergency services to waste management, public transportation, and healthcare. If we’re being honest, this isn’t always the case.

Government 258

Government Innovation Transportation Analytics 258

Xebia

AUGUST 15, 2023

All these implementations have had their own reasons for companies, such as customer contact prevention. More grip on the operations Lower costs of customer contact Improved customer experience Improved employee experience The first blog focused on improving operational control. Why customer contact prevention?

Analytics 130

Analytics Report Organization Scalability 130

Xebia

DECEMBER 25, 2023

As a consultant I am used to a certain level of quality that I need to deliver to our customers. By using the same structure that our customers have, I can test and build my ideas and apply them in customer environments if they are successful. At first it might feel like a massive overkill to set up a complete landing zone.

AWS 173

AWS Policies Compliance Testing 173

CIO

DECEMBER 29, 2023

With the merging of operational efficiency and embracing new technologies, today’s CIOs are under increasing pressure to do more with less and become both technologists and business leaders, says Sunny Azadeh, CIO at digital services company GlobalLogic. “In

Security 349

Security Technical Review Generative AI Fractional CTO 349

TechCrunch

APRIL 4, 2023

The hype around ChatGPT , OpenAI’s viral AI-powered chatbot, hasn’t reached a peak yet. The first ChatGPT-inflected startup that caught our eye was Yuma , whose customer demographic is primarily — but not exclusively — Shopify merchants. ” Yumi, it should be pointed out, has competition in spades.

ChatGPT 257

ChatGPT Generative AI Tools Analytics 257

CIO

NOVEMBER 8, 2023

For companies whose business units have traditionally operated independently, centralizing IT operations under one strategy can reap significant benefits — especially when it comes to offering a holistic customer experience and establishing a unified data foundation for leveraging the latest emerging technologies.

Technical Review 307

Technical Review Software Review Generative AI Machine Learning 307

CIO

OCTOBER 21, 2022

As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). New market conditions demand new technological solutions, and increasing service demands put new financial pressures on contact centers. The contact center market is growing at a rapid pace.

Testing 242

Testing Metrics Cloud Report 242

OTS Solutions

JUNE 2, 2023

OpenAI ChatGPT is comparable to other popular chatbots such as google assistant, Amazon Alexa, and Microsoft Cortana. Once pre-trained, the ChatGPT can be fine-tuned to perform various tasks such as customer service, virtual assistance, and conversational agents.

ChatGPT 130

ChatGPT Artificial Inteligence Technical Review Development Team Review 130

OTS Solutions

JUNE 2, 2023

OpenAI ChatGPT is comparable to other popular chatbots such as google assistant, Amazon Alexa, and Microsoft Cortana. Once pre-trained, the ChatGPT can be fine-tuned to perform various tasks such as customer service, virtual assistance, and conversational agents.

ChatGPT 130

ChatGPT Artificial Inteligence Technical Review Development Team Review 130

CIO

JANUARY 12, 2024

The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience.

Technology 274

Technology Strategy Generative AI Artificial Intelligence 274

TechCrunch

AUGUST 30, 2022

Founded out of Stockholm in 2017, Mavenoid works with hardware and consumer electronics companies including HP, Husqvarna, and Jabra, serving to automate technical support and onboarding for customers spanning everything from printers and ovens, to electric scooters and industrial equipment. Mavenoid chatbot. ” Technical support.

Technical Support 246

Technical Support Technical Cofounder Hardware Company 246

TechCrunch

AUGUST 3, 2022

Sudhakar says he built Aisera after perceiving the need for “predictive AI” solutions that could auto-resolve customer service, IT, sales and operations problems. Customers wanted AI and automation to drive user engagement and adoption,” Sudhakar told TechCrunch in an email interview.

Knowledge Base 202

Knowledge Base Training Marketing Industry 202

CIO

SEPTEMBER 8, 2023

While chatbots will take over many functions currently performed by human-powered call centers, these will operate within tightly defined parameters including their data inputs and the answers they can give. Workflows, user-training and technological path-dependency act as brakes on the deployment of new hardware and software solutions.

Artificial Inteligence 307

Artificial Inteligence Enterprise ChatGPT Generative AI 307

CIO

APRIL 25, 2023

They want to be able to do everything on a mobile phone or a smart portal,” says Nilendu Pattanaik, Global Head of Business Applications Practice, Microsoft Business Unit, at Tata Consultancy Services (TCS). In addition, banks struggle to maintain customer data privacy, security, and compliance amid changing regulatory requirements.

Banking 246

Banking Machine Learning Artificial Inteligence Azure 246

CIO

AUGUST 22, 2022

The need for innovation is growing, along with the ability to deliver more effortless experiences for customers and employees. Flexible cloud-based solutions are enabling seismic improvements in customer service, especially as financial institutions place a greater focus on digital transformation and streamline their operations.

Banking 325

Banking Authentication Mobile Cloud 325

CIO

JANUARY 24, 2024

Downsides: Lower accuracy; the source of dumb chatbots; not suited for unstructured data. Consume AI as a service AI-as-a-Service platforms are growing exponentially. Pay-as-you-go offerings provide the convenience of a turnkey solution that can scale rapidly. Learn more. Learn more. [1]

Artificial Inteligence 275

Artificial Inteligence Generative AI ChatGPT Machine Learning 275

Perficient

FEBRUARY 14, 2024

Revolutionizing B2C Commerce: The Impact of Generative AI In the dynamic landscape of commerce and consumer-driven markets, Business-to-Consumer (B2C) organizations are increasingly turning to generative AI to revolutionize their operations and enhance customer experiences.

B2C 115

B2C Artificial Inteligence Generative AI Artificial Intelligence 115