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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 246
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Accelerating innovation with cloud-native apps on Microsoft Cloud

CIO

The financial services sector is undergoing rapid change as fintechs develop convenient, consumer-focused services that were once the province of traditional banks. What are the greatest challenges that financial services firms face with their digital transformation initiatives?

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Think you can ignore quantum computing? Think again.

CIO

“It’s been known since the 1990s that a large-scale quantum computer will be able to break many of the crypto systems we rely on for security,” says Dustin Moody, leader of Post Quantum Cryptography (PQC) at the National Institute for Standards and Technology (NIST) in Maryland. Companies may not be talking about it out loud,” he says.

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It’s time to go paperless: are bank branches ready?

CIO

When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Today’s rapidly rising rate environment is driving activity across the country’s 72,000 bank branches 2. Consider the following real-world scenarios. ●

Banking 254
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Kompliant secures $14M to help companies tackle financial compliance challenges

TechCrunch

Incubated by Snoop Dogg’s ( yes, that Snoop Dogg ) Casa Verde Capital, a venture firm focused exclusively on the cannabis industry, Kompliant initially set out to tackle the pain points surrounding payments in the marijuana trade. But it slowly evolved into a solution for financial institutions more broadly, according to Katzin.

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How the metaverse will help financial organizations transform employee and customer experience on Microsoft Cloud

CIO

For financial institutions, it can transform the way they offer services and training, making them more convenient, engaging, accessible and inclusive.” According to  Gartner , 25% of people will spend at least an hour in the metaverse by 2026.

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Fintech companies must balance the pursuit of profit against ethical data usage

TechCrunch

Financial institutions are falling behind the tech curve in delivering on the convenience consumers demand, leaving the door wide open for Big Tech companies like Apple, Amazon and Google to become our bankers. What happens when an advertising company now wants to be our bank? Traditional banks miss the digital mark.

Fintech 312