TechCrunch

NOVEMBER 15, 2021

“We wanted to focus on building product, talking to users and growing our new business, and we thought, ‘ what if we could click a button and initialize a company?’ ,” said co-founder and CEO Arjun Mahadevan. Specifically, doola provides company formation, an EIN (employee identification number), a U.S. Social Security number.

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Fractional CTO Banking Fintech Product Management 248

TechCrunch

AUGUST 15, 2022

Gorgias , developing customer service tools for e-commerce companies, raised $30 million in new Series C capital in a round that boosted its valuation to $710 million. This way support tickets can be managed in a number of different ways, including live chat, email, phone, SMS, messaging apps and social media.

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Advertising Sustainability Study Marketing 228

TechCrunch

MARCH 21, 2022

The world continues to shift more of its customer service needs online, and those building tools to help manage that demand are seeing their stars rise as a result. Publicly traded RingCentral has hundreds of multinational customers, and so Glia will likely be investing more into building services to address that global clientele.

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Artificial Inteligence Artificial Intelligence Insurance Video 244

TechCrunch

APRIL 27, 2022

Currently, nearly two million people use the project to send money using only a phone number. The startup is measuring the number of transactions, connected institutions and active users on our platform. With the raise of new capital, however, we will also offer a self-service SaaS to fintechs soon.”. “We

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TechCrunch

JUNE 23, 2021

The startup has been building a cloud-based phone system for call centers, support lines and sales teams. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems. Aircall customers can create local numbers and set up an interactive voice response directory.

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System Cloud Telecommunications Metrics 191

TechCrunch

JULY 28, 2022

Qwili , a startup that provides a hybrid sales product to micro and small merchants in South Africa, has raised $1.2 In a statement shared with TechCrunch, Qwili said it would use the investment for app development, new hires (improvement in operations and development capabilities) and hardware production. Image Credits: Qwili.

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Hardware Mobile Advertising Scalability 217

CIO

JANUARY 2, 2023

Promise #2: The new ERP system will make us more effective and efficient than the supposedly obsolete one you talked the CEO into replacing Disappointment: It won’t Why it won’t: For 10 or more years IT deeply and extensively customized the old system, and the business processes it supported are fine-tuned to those customizations.

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TechCrunch

FEBRUARY 17, 2021

Dixa , the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based “knowledge management” SaaS Elevio to bolster its product and technology offerings. “We long ago acknowledged that they have the best knowledge product in the market.

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Machine Learning Artificial Inteligence Weak Development Team Knowledge Base 161

CIO

DECEMBER 26, 2023

Both United Airlines and Hawaiian Airlines saw service outages in 2023 resulting from wonky software upgrades, and Southwest ended the previous year with a Christmas travel meltdown blamed on outdated systems. Honestly, it’s a wonder the system works at all. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 345

Airlines Backup ChatGPT Technical Review 345

CIO

JUNE 15, 2023

According to Sim, building an ecommerce offering from scratch meant doing things like capturing imagery and writing product descriptions for every product, choosing a suitable approach to order fulfilment, and training in-store staff to do things they’d never done before. “It This is why I keep saying it’s like living in parallel.

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Off-The-Shelf Artificial Intelligence Artificial Inteligence eCommerce 246

TechCrunch

DECEMBER 8, 2022

million seed funding in a round led by Acumen Fund, for product catalog growth and regional expansion. Zeraki co-founder and CEO Isaac Nyangolo told TechCrunch they plan on introducing more administrative tools for schools like timetabling software, in addition to supporting parents with fee loans. “We’ve Image Credits: Zeraki.

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Education Analytics Fintech Mobile 248

TechCrunch

JULY 15, 2021

A number of companies are attempting to combine gamification and payments in creative ways. Meanwhile, brands get a new way to promote their products and services. And service providers realized up to 17% revenue expansion as a result of subscriber engagement on the Play2Pay platform, according to Boroff.

Mobile 250

Mobile Wireless Games Fintech 250

CIO

SEPTEMBER 29, 2022

At a recent CIO New Zealand roundtable event in Auckland, supported by Palo Alto Networks and Vodafone New Zealand, senior technology executives from organisations across Aotearoa discussed the challenge of keeping security front of mind when the workforce is dispersed. There is strong support on cyber programs from management.

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Malware Exercises Hotels Education 284

Exadel

JUNE 20, 2023

For many years, the banking industry acted with exclusivity, providing services almost solely to customers who could access bank branches in person. One exceptional outcome of digital banking is that more customers have access to banking services than ever before. Sounds like a good deal, right? What is Omnichannel Banking?

Banking 96

Banking Case Study Backup Virtualization 96

TechCrunch

NOVEMBER 19, 2022

Once they enter the recipient’s address, name and phone number and a gift message, both the gift recipient and the sender will receive a text message confirming a gift order is being prepared. Gopuff is also introducing gifting, which will allow customers to add gifts to their cart for recipients both on and off the platform.

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Retail Marketing Report Company 227

TechCrunch

DECEMBER 21, 2020

But they’ve laid out the core products that will secure those startups over the long term. Consumer fintech startups are focusing on product first, growth second. Usage of consumer products vary greatly with its users. And when you’re growing rapidly, supporting growth and opening new markets require a ton of effort.

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Fintech Banking Virtualization Mobile 337

TechCrunch

NOVEMBER 11, 2021

Puls raises $50 million for in-home technical support. The company initially got started in 2015 as a mobile phone repair service, and in 2020 underwent a management shift that pivoted the business model to memberships, Gabi Peles, Puls CEO, said via email. That’s where Puls Technologies come in.

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Technical Review Technology Real Estate Insurance 246

TechCrunch

DECEMBER 2, 2020

Heru wants to provide software-based services for gig workers in Mexico, and eventually other countries. Heru is a package of software products aimed at delivery drivers and the like, helping provide insurance, credit and tax preparation support. Heru’s tax service, in contrast, costs a smaller $5 each month (100 pesos).

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Software Insurance Marketing Games 202

TechCrunch

APRIL 6, 2021

The idea is to make it easier for businesses to meet their customers on the channels they already use and to bridge the gap between sales enquiries and support, and actual conversions. Social+ payments: Why fintechs need social features.

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.Net Fintech Social Retail 179

CIO

JULY 15, 2022

Plus, to ensure the best service, businesses should avoid falling into a trap where they stick with current vendors out of ease and convenience, especially if the service, price, or features aren’t exactly what the company is looking for. Benefits of vendor management. Left unmanaged, vendor partnerships can quickly fall behind.

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Vendor Management Technical Review Compliance Software Review 300

Perficient

AUGUST 8, 2023

And they count medical devices among this essential group of products that are central to keeping them safe, independent, and in their homes. But by creating an environment where your products come to them, you can streamline the discovery process and move your audience more quickly to conversion.

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Groups Healthcare Meeting Social 52

TechCrunch

APRIL 26, 2022

It’s against this backdrop that automation products are gaining interest from call center operators — and investors. On the more sophisticated end of the spectrum, call center automation promises to resolve customer service issues to free up agents for more complex work.

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Software Review Technical Cofounder Software Weak Development Team 237

TechCrunch

MARCH 24, 2021

There are over 100 million adult Nigerians, of which more than half have little or no access to financial services. . With most of their money in a bank and little or no cash to buy airtime or make payments, they would frequently opt to access these services online via their mobile phones. Now, that number has grown to 15,000.

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Fintech Banking Systems Review Technical Review 363

TechCrunch

APRIL 12, 2022

“Phone calls are disruptive and time consuming, email is slow and impersonal. But thanks to a proliferation of development tools from Microsoft, Amazon, Google and others, as well as enhanced support for chatbots across platforms such as Facebook Messenger and WhatsApp, chatbots have experienced a resurgence in recent years.

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Survey Airlines eCommerce Study 191

xmatters

JULY 7, 2023

The increased dependence on IT infrastructure to provide core services means that any disruption in IT services can cause any organization significant financial and reputational harm. If there are too many simultaneous support tickets, you’ll overwhelm the system, causing it to lose its edge in resolving incidents quickly.

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Technical Advisors How To Technical Review Knowledge Base 52

TechCrunch

NOVEMBER 22, 2021

The new capital will enable Z1 to increase its employees in areas like engineering, product, marketing and customer experience, with plans to go from 60 to over 100 within the next three months. Since PIX’s launch it is estimated that 105 million people, about half of Brazil’s population, registered to use it, Thompson said.

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Banking Development Government Marketing 216

TechCrunch

FEBRUARY 18, 2022

The startup’s wider pitch and “social mission” is to use (first party) household finance data and (third party) vendor data to build models that can progressively automate the management of essential service switching and/or contact renegotiating to offer a sort of household savings-as-a-(subscription)-service.

Energy 246

Energy Insurance Weak Development Team Technical Review 246

CIO

FEBRUARY 13, 2023

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). We are investing in modernizing and migrating our legacy [systems] so we can leverage the cloud-managed services,’’ he says.

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Budget Artificial Inteligence Technical Review VR 363

TechCrunch

NOVEMBER 20, 2022

Thankfully you can’t catch my germs through a computer or phone screen. I do not take this lightly because without your support, I would not be doing this. Five years ago, Revolut, the British fintech company with an expanding portfolio of banking services, made the news when it reached over a million customers across Europe.

Fintech 230

Fintech Banking Marketing Report 230

Kaseya

NOVEMBER 3, 2023

We at Kaseya took note of your concerns and built a world-class help desk service to revolutionize your approach to IT support and liberate your team from the endless loop of IT tickets. What is the Kaseya Help Desk service? Our technicians will answer the phone and respond to emails as if they were part of your team.

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Budget Compliance Technical Support Innovation 64

CIO

OCTOBER 9, 2023

To some extent, folks expect IT to be there like a dial tone when you pick up a phone,” or, “the referee at a football game, but no one noticed you,” says Mate, CIO of home health provider Elara Caring. This is because “a large number of tech leaders … just don’t focus on growth. Just listen With more than 460,000 members and $9.7

Hotels 341

Hotels Innovation Agile Games 341

TechCrunch

JANUARY 12, 2021

Today, a company called Jobber , which has built a platform doing just that for a particular segment of the market — home services professionals — is announcing a round of funding as it finds its business growing. The Canadian startup has picked up $60 million in funding. That has seen a notable shift in the last year.

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Trends 3D B2B Advertising 257

TechCrunch

MARCH 2, 2023

It’s a service we provide. Offering users customer support or consulting services are common revenue streams, according to product development consultant Victoria Melnikova, who also says devs should form partnerships and use platforms like Reddit and Hacker News to reach potential paying customers. PST, subscribe here.

Open Source 246

Open Source VR Report 3D 246

Tenable

JULY 25, 2023

These API paths could allow an attacker to obtain personally identifiable information (PII) from the server that may include but is not limited to names, phone numbers, and details about the mobile devices being managed by EPMM. less than 10).” The article does not provide any other specifics about the in-the-wild exploitation.

Mobile 98

Mobile Knowledge Base Authentication Government 98

TechCrunch

JANUARY 7, 2022

The vast majority of e-commerce customers prefer to preview a product before making a purchase. Avataar helps direct-to-consumer brands and e-commerce marketplaces with shaping their consumer journeys with 3D rendition of products. If you’re seeing 3D on a big large-volume service, it’s likely powered by us,” he said.

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3D Virtualization VR eCommerce 232

TechCrunch

MARCH 3, 2022

Indeed, data indicates that last year saw a near-record number of new corporate investors joining the startup fundraising fray. We also have notes today on the latest and greatest in VR fitness products. OSOM’s phone debut delayed for new chip : From the ashes of Essentials, an effort to build a new smartphone, OSOM was born.

Banking 224

Banking Spyware Technical Review Recruiting 224

TechCrunch

NOVEMBER 25, 2021

There has not been real significant innovation ever since; it’s just listings, maybe some images and phone numbers,” said Camlist co-founder and chief executive officer, Moustafa Mahmoud. This is besides ensuring that buyers were protected against fraud and guaranteeing high quality services.

Video 242

Video Serverless Microservices Insurance 242