Remove tag high-performance-teams
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DIY cloud cost management: The strategic case for building your own tools

CIO

He and his teams tried a few off-the-shelf tools but were never satisfied with the support for linking a cloud resource to a line of business to determine ownership. Ducharme agrees, adding that teams asking questions about their cloud environment is a necessity.

Tools 289
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How to Launch Your AI Projects from Pilot to Production – and Ensure Success

CIO

CIOs seeking big wins in high business-impacting areas where there’s significant room to improve performance should review their data science, machine learning (ML), and AI projects. Are data science teams set up for success? That same study found 94% of respondents say AI is critical to success over the next five years.

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Microsoft and Cognizant team up to boost enterprise Copilot adoption

CIO

But the partnership seeks to go beyond Cognizant’s internal use, with Microsoft and Cognizant teaming up to promote generative AI use across Cognizant’s global client base through the advisory and digital transformation services arm of Cognizant’s business.

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5 ways IT pros can accelerate webpages in a day at no cost

CIO

There’s no room for complacency, but unless web performance is your day job, it’s probably not obvious which recommendations are going to have the largest impact on your site. Consider the following: Defer loading high-quality images until the page is fully loaded. Run synthetic tests in a staging environment before every release.

Testing 246
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Customer service automation startup Lang lands $15M

TechCrunch

But the pandemic increased the workload of support teams, making it more difficult to hire customer service agents and keep the attrition low while maintaining a high bar for customer experience. The average contact center turnover rate is as high as 45% — at least twice that of other departments. ’ moment.”

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Bubble Wrap: How Eurovision Monitors Covid Risk at Events

CIO

While pandemic-driven digital transformation has enabled the media and entertainment industry to stream awesome content 24/7 – digital technology is also safeguarding visitors, performing artist, and crew at the Eurovision Song Contest by monitoring their Covid-19 exposure levels in real time. So, how does it work?

Social 246
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6 best practices for better vendor management

CIO

Regularly sharing feedback and being candid with a vendor’s product or service performance will help them improve and adapt accordingly, Gilgour says. “As They often come with rigid processes, complex solutions, and high price tags. Part of building a collaborative partnership is staying in close contact. Allen says.