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Starbucks is experimenting with ‘scanless checkout’ for drive-through users

TechCrunch

Starbucks is testing a new way for customers to pay for their favorite beverages — without even having to pull out their phone. The new technology was discovered by developer and researcher Steve Moser , who found references to scanless pay in the current version of the Starbucks mobile app.

Mobile 223
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Tenyx raises $15M to build more intelligent voice-based customer service AI

TechCrunch

Automating customer service tasks, particularly those that require agents to speak with customers on the phone, is something of a holy grail in the enterprise. That’s the common narrative among companies selling customer service automation software, at least, including Palo Alto, California-based Tenyx.

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TechCrunch+ roundup: 3 key hiring metrics, building SDR teams, insurtech investor survey

TechCrunch

In practice, however, sales development representatives (SDRs) do most of the work required to land new customers, “making cold calls, writing email outreach, or sending outbound mail,” says GTM strategist Mike Tong. That said, getting it right is likely the most important thing you can do for your business.”

Metrics 242
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Daily Crunch: In ‘an early experimental program,’ OpenAI opens waitlist for GPT Professional

TechCrunch

Benefits include no “unavailable” windows and an unlimited number of messages. More companies are developing AI technology to help humans communicate, and DeepL, an AI-based language translator for businesses, is the latest to reap the benefits of investor hunger for companies like this. How much would you pay for it?

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Extra Crunch roundup: RapidSOS EC-1, how to prep for an M&A exit, inside Genki Forest

TechCrunch

Sending emergency services to the right location sounds straightforward, but each 911 call is routed through one of thousands of call centers known as public safety answering points (PSAPs). The company’s technology helps call centers integrate requests from cell phones, landlines and IoT devices. How does it do it?

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Daily Crunch: Mobile World Congress 2023 kicks off with new features for Android, Chromebook and Wear OS

TechCrunch

This phone is cool, literally : OnePlus has been on a roll this month with new products, and now today, Brian reports on its gaming concept phone with a glowing liquid cooling feature. And, just when you thought we might get a break from AI chatbots, Aisha writes that Snapchat now has one that is powered by OpenAI’s GPT technology.

Mobile 237
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LA-based Boulevard raises $27 million for its spa management software

TechCrunch

They spoke with salon owners in Beverly Hills, Hollywood and other trendy neighborhoods trying to get a sense of where software and services were falling short. Through those months of interviews the two developed the booking management and payment platform that would become Boulevard. billion transaction by Vista Equity Partners.

Software 277