Product-based IT fuels Lufthansa’s digital CX transformation
CIO
FEBRUARY 24, 2023
By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. That is a trend that started much before the crisis, but it has accelerated significantly,” he says. Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. Self-service is now much more important.”
Let's personalize your content