Remove the-digital-banking-customer-experience-is-more-important-than-ever
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Technology’s role in social sustainability

CIO

And according to a survey from NTT, a majority of senior executives recognize this and are actively working to harness digital technology and innovation to support their social sustainability initiatives. That number is set to grow.

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Making Banking a More Effortless Experience

CIO

Along with nearly every other industry, banking is facing greater competitive pressure than ever. The need for innovation is growing, along with the ability to deliver more effortless experiences for customers and employees. Beyond Voice: Creating Effortless Customer Experiences .

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4 ways ICA rebuilds and cleans up IT

CIO

So in order to overcome these challenges, major work is underway to further sharpen digital capabilities. ICA has invested a lot in IT and digitization,” says CIO Benny Svensson. But it also concerns IT outside the stores, looking at things like scanners, shelf labels, and, now more than ever, how AI can be used.

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How Digital Transformation Can Help Your Business Grow?

OTS Solutions

You have surely heard the buzz about digital transformation, but what is it? Digital Transformation is a broad concept. Let us try to understand digital transformation in detail. In this article, we discuss the concept in more detail and unpack what it involves. Importance of Digital Transformation for Business Growth 1.

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Rajeev Ronanki on making the leap to CEO

CIO

Consider Tim Buckley, at Vanguard; Tim Spence, at Fifth Third Bank; or Jason Buechel, at WholeFoods. Yet such transitions are still the exception rather than the norm. All it takes now, he adds, is being able to apply those skills across all functions, not just IT or digital. Rajeev Ronanki is one of them.

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4 Steps to Streamline Your Contact Centre Spend

CIO

As the key business hub for sales and service, contact centers have long served an important role for customer experience (CX). During the pandemic, they became even more critical. more calls per day than they did pre-pandemic. The contact center market is growing at a rapid pace.

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MoneyGram profits from mainframe move to multicloud

CIO

For MoneyGram International, migrating workloads from the mainframe to the cloud has been a boon for the bottom line — and a lifeline against increasing market disruption from digital money-transfer upstarts. We’ve had our highest volumes ever in the 4th quarter. Our executive team came to me after and asked me how that was possible.

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