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How new public transportation technology is prioritizing passenger safety

CIO

So it’s not surprising the recent Bipartisan Infrastructure Law earmarked $91 billion in guaranteed funding for public transportation , with priority areas of public safety, climate, transport equity and investing in new public transportation technology. Learn how technology can help provide passenger safety and security in public transport.

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Travel Industry Revitalized by Seamless, Secure Payment Options

CIO

With a travel resurgence already well under way, it’s essential for industry organizations to ensure they are offering consumers payment options that are not just convenient, but that also reduce risk and instill confidence with every transaction. Travel is back, and the industry needs to make sure they’re keeping pace.

Travel 246
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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Thomas Rückert, senior vice president and CIO of Lufthansa Group, says those early days of the pandemic laid bare that the airline’s digital solutions were not scalable. Self-service is now much more important.”

Airlines 360
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Kenya’s HotelOnline acquires hospitality software company HotelPlus

TechCrunch

HotelOnline , a Kenya-based Yanolja-backed travel technology scale-up that fashions itself as an e-commerce and digital marketing enabler in the hospitality industry, has acquired HotelPlus, a software provider with clients in 22 countries. Muliro has also been appointed as HotelOnline’s chief technology officer.

Company 248
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BuuPass raises $1.3M to scale mobility sector digitization in Africa

TechCrunch

The public transport sector in Kenya is largely traditional and a majority of operators, especially those in road travel, still require their clients to physically book tickets at their offices even when making advance travel plans. Others do not have provisions for seat reservation.

Mobile 226
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CIOs take aim at SaaS sprawl

CIO

Years into strategies centered on adopting cloud point solutions, CIOs increasingly find themselves facing a bill past due: rationalizing, managing, and integrating an ever-expanding lineup of SaaS offerings — many of which they themselves didn’t bring into the organization’s cloud estate.

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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.”

Tourism 299