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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. We recognize a special need for those customers,” she explained.

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8 strategies for accelerating IT modernization

CIO

There is a ton of competitive pressure to move fast, because those who can do things quicker, better, faster are the ones winning the market share,” says Ricardo Madan, senior vice president of TEKsystems Global Services. This helps us move faster, because it’s the rubric for how we make decisions; it guides us,” Bradshaw explains.

Strategy 349
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53 Questions Developers Should Ask Innovators

TechEmpower CTO

At TechEmpower, we frequently talk to startup founders, CEOs, product leaders, and other innovators about their next big tech initiative. Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers?

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4 ways higher ed can close the tech industry’s gender gap

CIO

What is even more disheartening is that while a healthy number of young girls and women enroll and thrive in early education STEM programs, this enthusiasm and drive seems to wane at the college and university levels, where women account for just 16% of those who earned a bachelor’s degree in computer and information sciences.

Education 291
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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.

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Will enterprises soon keep their best gen AI use cases under wraps?

CIO

Take for example French multinational Carrefour, who used it to make digital avatars and videos. They had ChatGPT write the script, and other gen AI tools to create a digital person who reads the script, a scalable process with at least one measurable benefit: speed. The LLMs are giving us much better results than we had before.”

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Skills-first hiring has CIOs rethinking talent strategies

CIO

We thought this would broaden our talent pool, increase diversity, and reduce biases in hiring,” Snyder says. And LinkedIn’s The Future of Recruiting 2024 report found that 73% of hiring pros are prioritizing β€œskills-based hiring and upskilling to help widen their talent pools and find qualified workers.”

Strategy 281
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An Adult Conversation About Estimates

Speaker: Beekey Cheung, Software Consultant, Professor Beekums, LLC

As senior software leaders, how can we determine whether estimates are helpful or harmful to our teams? We are excited to be joined by Beekey Cheung, a software consultant and blogger known as Professor Beekums, who has helped many leaders and teams go from fearing estimates to using them appropriately.

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Serverless and Containers: How to Choose the Right Application Strategy

Speaker: Tolga Tarhan, Senior Vice President, GM AWS Services at Onica

We are excited to be joined by a leading expert who has helped many organizations get started on their cloud native journey. When it comes to the modern tech stack, one of the fastest changing areas is around containers, serverless, and choosing the ideal path to cloud native computing.