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An intro to innovation in the U.S. government

CIO

Digital communications like video and chat, automation and AI, mobility, and so much more are now expected, especially after the pandemic: 94% of state technology leaders agree that COVID increased the demand for digital government services. Why should governments and the public sector innovate?

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Digital transformation’s fundamental change management mistake

CIO

Over the past decade, CIOs have invested significantly in digital transformation initiatives in an effort to improve customer experiences, build data analytics capabilities, and deliver productivity enhancements with automation. Unfortunately, the business impact of many digital transformations continues to fall short of expectations.

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7 steps for turning shadow IT into a competitive edge

CIO

There are ample reasons why 77% of IT professionals are concerned about shadow IT, according to a report from Entrust. Still, there is a steep divide between rogue and shadow IT, which came under discussion at a recent Coffee with Digital Trailblazers event I hosted. That’s not to downplay the inherent risks of shadow IT.

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Mapping the progress of Air New Zealand’s digital rebuild

CIO

As lean as things got, that time afforded the opportunity to rebuild by flipping the script: Air New Zealand was going to become a digital company that happened to be an airline, rather than an airline with a digital department. But equally, we have a role to play to make sure partners are successful.”

Airlines 228
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SAP 2024 outlook: 5 predictions for customers

CIO

A host of new product and feature launches, questions about SAP’s plans for managing commitments to legacy platform customers, and the acceleration of generative AI in popular products such as SAP RISE are just a few of the major issues enterprise SAP customers will need to keep on top of in the year ahead.

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An IT leader’s mission to retrofit the tech foundation at Eon

CIO

At first, Weber made it clear his initial focus wouldn’t be on outstanding chatbot or AI projects, but basic work, or “cleaning up the basement,” as he said. That’s why his focus was on grassroots work that modernized IT. CIO, Cloud Management, Digital Transformation, IT Leadership, Utilities Industry There’s still a lot to do.”

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Generative AI copilots are your productivity rocket boosters

CIO

So much digital ink has been spilled regarding how generative AI is a first-class productivity booster. Each piece of content explains how the product works and why the company is building it. Increasingly, vendors leading these genAI creations are partnering to drive business value. 2024 Generative AI