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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

This is something Mary is very passionate about. This is why Avaya has been an Aflac partner for so long. There’s something to be said about preserving all the training and workflows and processes and incrementally building in a way that makes sense for your organization. The same goes for the specialists who help them.

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A CIO primer on addressing perceived AI risks

CIO

Ask your average schmo what the biggest risks of artificial intelligence are, and their answers will likely include: (1) AI will make us humans obsolete; (2) Skynet will become real, making us humans extinct; and maybe (3) deepfake authoring tools will be used by bad people to do bad things. Here’s how to go about it.

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From AI to Empathic Leadership: Your Journey at FutureIT Toronto 2024 Begins Here

CIO

Why attend FutureIT Toronto ? However, it’s not just about absorbing information; it’s about engaging with your peers, sharing ideas, and building connections that could last a lifetime. Register now and join us for a day that aims to redefine the future of tech leadership. Can’t make it in person?

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The change management Informatica needed to overhaul its business model

CIO

The business transformation we’ve led for the last several years has many parts; all our products have been re-built as cloud products and we continue our heritage of being neutral about data, supporting cloud, on premise, and hybrid workloads. The new metrics, though, made us define them at the most senior level in the company.

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Togetherness: Achieving Sales and Marketing Alignment

Speaker: Jeff Davis, Founder, jd2 Consulting Group

We must find a way to create “Togetherness” and use the collective knowledge of each team to win. This means we must intimately understand the customer journey then implement tech that helps us provide an amazing customer experience. Jeff Davis is here to help you think differently about how Sales and Marketing should interact.

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Your biggest barriers to digital transformation aren’t technical…they’re cultural

CIO

Proven methodologies developed years ago allowed us to reliably connect users, applications, and smart devices that propelled our organizations forward. I have four core beliefs about technology that inform this thinking: We can do anything with technology. It’s only about where we place our time, money, and energy.

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The Hartford CIO Deepa Soni on transforming at scale

CIO

She also shared some of the lessons she’s learned about taking risks, navigating complexity, fostering an innovative culture, and creating significant impact across the business. As we think about our next step change in driving business outcomes and competitive advantage for The Hartford, it is really our AI-led transformation.

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An Adult Conversation About Estimates

Speaker: Beekey Cheung, Software Consultant, Professor Beekums, LLC

We are excited to be joined by Beekey Cheung, a software consultant and blogger known as Professor Beekums, who has helped many leaders and teams go from fearing estimates to using them appropriately. He'll walk us through the value of estimates, how to overcome the hesitancy many have in giving them, and how to provide better estimates.