Enterprise

TechCrunch+ roundup: Zendesk rejects $17B offer, sidewalk robots, recruiting survey

Comment

A photo of the San Francisco-Oakland Bay Bridge as seen through an archway with a ligh-rail vehicle in the background.
Image Credits: Photo by Thom Milkovic on Unsplash (opens in a new window)

When consumers started buying cars, many predicted the transportation revolution would lead to air pollution, traffic and life-threatening collisions. But no one gave much thought to the security aspect.

Early autos were very easy to steal: With a little practice, almost anyone could hot-wire an ignition, and Vehicle Identification Numbers were decades away. Most cars lacked locking doors until the 1920s, and Chrysler wouldn’t invent the ignition lock until the 1940s.

Fast-forward to today: the automotive cybersecurity industry has a compound annual growth rate around 20%. Likewise, the digital transformation sparked by the pandemic has boosted the cybersecurity asset management sector to new heights.


Full TechCrunch+ articles are only available to members
Use discount code TCPLUSROUNDUP to save 20% off a one- or two-year subscription


There has been a steady drumbeat of stories about high-profile hacks, leaks and ransomware attempts since COVID-19 arrived on the scene. Newly remote workers are gathering and processing data titanic amounts of data, so keeping it secure has taken on greater importance.

In short order, this shift has created tangible benefits for the cybersecurity industry: In 2021, investors poured $29.5 billion into cyber startups, a YoY increase of 138%. Likewise, M&A activity nearly tripled, totaling $77.5 billion.

“Asset inventory has historically been a challenge when workforces were physically sitting in company offices and on company networks,” said Paul Baird, chief technical security officer at cloud security firm Qualys.

“With the pandemic solidifying a new normal of either fully remote or hybrid working approaches, the complexities surrounding asset inventory have only increased in difficulty,” he told TechCrunch.

Thanks very much for reading,

Walter Thompson
Senior Editor, TechCrunch+
@yourprotagonist

Why are cybersecurity asset management startups so hot right now?

Our startup’s first hire was a fractional Head of Remote

A businesswoman, using a tape measure, reaches up to measure her piece of the pie on a large pie chart that is projected onto a concrete wall.
Image Credits: DNY59 (opens in a new window) / Getty Images

By this point, most startup employees have worked remotely. Even so, few managers have any meaningful experience when it comes to overseeing distributed teams.

With that in mind, SaaS startup Wingback made a fractional head of remote its first hire, “and it was the best decision we made,” said Yann Leretaille, co-founder and CTO.

“A head of remote is not just a glorified HR manager. They make sure that the right processes are set up and that the right tools are selected and used to make remote work successful.”

Our startup’s first hire was a fractional Head of Remote

TechCrunch Experts is recruiting recruiters

Recreating the Spiderman meme, two identical recruiters point at each other with a TechCrunch van in the background
Image Credits: Bryce Durbin/TechCrunch

It’s common for early-stage founders to spend more than a third of their time on recruiting — not because they want to, but because they have to.

Fundraising is key, but a generous wire transfer from an enthusiastic investor only addresses one problem. Before you can deliver on any of the promises in your pitch deck, you’ll need to build a team.

To help TechCrunch+ readers take on this challenge, we are looking for experts to participate in a survey about tactics and strategies for startup recruiting in Q1 2022.

Do you have recent experience recruiting talent for pre-revenue startups?

If this describes you — or someone you know — please use the form to share a link to their professional profile and their contact information before March 4, 2022.

Exploring the many faces of sidewalk delivery robots with Cartken’s Anjali Jindal Naik

Anjali Jindal Naik, co-founder and COO of autonomous sidewalk robot maker Cartken
Image Credits: Bryce Durbin/TechCrunch

As part of an ongoing series of interviews with transportation startup founders, ​​Rebecca Bellan spoke to Anjali Jindal Naik, co-founder and COO of Cartken, which manufactures autonomous sidewalk robots.

Since its founding in 2019, the company has run pilot programs in Miami, Rotterdam and Tokoname, Japan, to offer curbside delivery and local pickup for restaurants, convenience stores and coffee shops.

“I think being on the bike path or even on the road creates some barriers to entry,” Naik said.

“Sidewalks, to us, seem like the best way to get to an origin and an end destination. So that’s kind of where we’ve landed.”

Exploring the many faces of sidewalk delivery robots with Cartken’s Anjali Jindal Naik

Zendesk spurns $17B private equity takeover offer

Zendesk Inc. Headquarters As Shares Falls Most In More Than Two Months
Image Credits: Bloomberg / Getty Images

Zendesk’s board of directors is a confident, secure group of individuals.

Last week, it declined a $17 billion offer from a consortium of private equity firms on the grounds that “this non-binding proposal significantly undervalues the Company and is not in the best interests of the Company and its shareholders.”

As Ron Miller and Alex Wilhelm note, the company best known for its help desk platform now has a suite of integrated support products that “accounted for $500 million in ARR and 35% of total ARR in its first year.”

Given the company’s steady growth, “who wants to sell that business for 10x?”

Zendesk spurns $17B private equity takeover offer

Startups are evolving to manage growth alongside profitability

Man riding unicycle while juggling
Image Credits: Peter Cade (opens in a new window) / Getty Images

My knowledge of physics is rudimentary, but I know that momentum can only take you so far.

Eventually, external forces like gravity, friction — or increased competition in your chosen sector —will cause things to slow down a bit.

As startups get larger and older, they’re also adopting new growth strategies to deepen their defensible moats, said Amit Anand, a founding partner at Jungle Ventures.

In a TC+ guest post, he looks at tactics companies like DoorDash, Block, Airbnb and Zomato are using to build more resilient businesses. Three trends he’s identified:

  • Moving beyond demand-side innovation
  • Creating an ecosystem of offerings to maximize value
  • Accelerating profitable non-core operations

Startups are evolving to manage growth alongside profitability

It’s not a startup reckoning, it’s a correction

Businessman using fire extinguisher on laptop computer that is in flames
Businessman using fire extinguisher on laptop computer that is in flames

Natasha Mascarenhas considers the turbulence at companies like Peloton and Hopin that experienced a huge pandemic-induced bump.

“Every growth round, mega-valuation, impressive IPO pop and total-addressable-market bump gave the appearance of strength amid the crisis,” she writes.

“But the same tailwinds that drove so much value creation also quieted money-saving conversations and planning for a future deceleration.”

As a result, we’re starting to see “which startups are disruption-proof.”

It’s not a startup reckoning, it’s a recorrection

More TechCrunch

Welcome back to TechCrunch’s Week in Review — TechCrunch’s newsletter recapping the week’s biggest news. Want it in your inbox every Saturday? Sign up here. Over the past eight years,…

Fisker collapsed under the weight of its founder’s promises

What is AI? We’ve put together this non-technical guide to give anyone a fighting chance to understand how and why today’s AI works.

WTF is AI?

President Joe Biden has vetoed H.J.Res. 109, a congressional resolution that would have overturned the Securities and Exchange Commission’s current approach to banks and crypto. Specifically, the resolution targeted the…

President Biden vetoes crypto custody bill

Featured Article

Industries may be ready for humanoid robots, but are the robots ready for them?

How large a role humanoids will play in that ecosystem is, perhaps, the biggest question on everyone’s mind at the moment.

3 hours ago
Industries may be ready for humanoid robots, but are the robots ready for them?

VCs are clamoring to invest in hot AI companies, willing to pay exorbitant share prices for coveted spots on their cap tables. Even so, most aren’t able to get into…

VCs are selling shares of hot AI companies like Anthropic and xAI to small investors in a wild SPV market

The fashion industry has a huge problem: Despite many returned items being unworn or undamaged, a lot, if not the majority, end up in the trash. An estimated 9.5 billion…

Deal Dive: How (Re)vive grew 10x last year by helping retailers recycle and sell returned items

Tumblr officially shut down “Tips,” an opt-in feature where creators could receive one-time payments from their followers.  As of today, the tipping icon has automatically disappeared from all posts and…

You can no longer use Tumblr’s tipping feature 

Generative AI improvements are increasingly being made through data curation and collection — not architectural — improvements. Big Tech has an advantage.

AI training data has a price tag that only Big Tech can afford

Keeping up with an industry as fast-moving as AI is a tall order. So until an AI can do it for you, here’s a handy roundup of recent stories in the world…

This Week in AI: Can we (and could we ever) trust OpenAI?

Jasper Health, a cancer care platform startup, laid off a substantial part of its workforce, TechCrunch has learned.

General Catalyst-backed Jasper Health lays off staff

Featured Article

Live Nation confirms Ticketmaster was hacked, says personal information stolen in data breach

Live Nation says its Ticketmaster subsidiary was hacked. A hacker claims to be selling 560 million customer records.

23 hours ago
Live Nation confirms Ticketmaster was hacked, says personal information stolen in data breach

Featured Article

Inside EV startup Fisker’s collapse: how the company crumbled under its founders’ whims

An autonomous pod. A solid-state battery-powered sports car. An electric pickup truck. A convertible grand tourer EV with up to 600 miles of range. A “fully connected mobility device” for young urban innovators to be built by Foxconn and priced under $30,000. The next Popemobile. Over the past eight years, famed vehicle designer Henrik Fisker…

23 hours ago
Inside EV startup Fisker’s collapse: how the company crumbled under its founders’ whims

Late Friday afternoon, a time window companies usually reserve for unflattering disclosures, AI startup Hugging Face said that its security team earlier this week detected “unauthorized access” to Spaces, Hugging…

Hugging Face says it detected ‘unauthorized access’ to its AI model hosting platform

Featured Article

Hacked, leaked, exposed: Why you should never use stalkerware apps

Using stalkerware is creepy, unethical, potentially illegal, and puts your data and that of your loved ones in danger.

24 hours ago
Hacked, leaked, exposed: Why you should never use stalkerware apps

The design brief was simple: each grind and dry cycle had to be completed before breakfast. Here’s how Mill made it happen.

Mill’s redesigned food waste bin really is faster and quieter than before

Google is embarrassed about its AI Overviews, too. After a deluge of dunks and memes over the past week, which cracked on the poor quality and outright misinformation that arose…

Google admits its AI Overviews need work, but we’re all helping it beta test

Welcome to Startups Weekly — Haje‘s weekly recap of everything you can’t miss from the world of startups. Sign up here to get it in your inbox every Friday. In…

Startups Weekly: Musk raises $6B for AI and the fintech dominoes are falling

The product, which ZeroMark calls a “fire control system,” has two components: a small computer that has sensors, like lidar and electro-optical, and a motorized buttstock.

a16z-backed ZeroMark wants to give soldiers guns that don’t miss against drones

The RAW Dating App aims to shake up the dating scheme by shedding the fake, TikTok-ified, heavily filtered photos and replacing them with a more genuine, unvarnished experience. The app…

Pitch Deck Teardown: RAW Dating App’s $3M angel deck

Yes, we’re calling it “ThreadsDeck” now. At least that’s the tag many are using to describe the new user interface for Instagram’s X competitor, Threads, which resembles the column-based format…

‘ThreadsDeck’ arrived just in time for the Trump verdict

Japanese crypto exchange DMM Bitcoin confirmed on Friday that it had been the victim of a hack resulting in the theft of 4,502.9 bitcoin, or about $305 million.  According to…

Hackers steal $305M from DMM Bitcoin crypto exchange

This is not a drill! Today marks the final day to secure your early-bird tickets for TechCrunch Disrupt 2024 at a significantly reduced rate. At midnight tonight, May 31, ticket…

Disrupt 2024 early-bird prices end at midnight

Instagram is testing a way for creators to experiment with reels without committing to having them displayed on their profiles, giving the social network a possible edge over TikTok and…

Instagram tests ‘trial reels’ that don’t display to a creator’s followers

U.S. federal regulators have requested more information from Zoox, Amazon’s self-driving unit, as part of an investigation into rear-end crash risks posed by unexpected braking. The National Highway Traffic Safety…

Feds tell Zoox to send more info about autonomous vehicles suddenly braking

You thought the hottest rap battle of the summer was between Kendrick Lamar and Drake. You were wrong. It’s between Canva and an enterprise CIO. At its Canva Create event…

Canva’s rap battle is part of a long legacy of Silicon Valley cringe

Voice cloning startup ElevenLabs introduced a new tool for users to generate sound effects through prompts today after announcing the project back in February.

ElevenLabs debuts AI-powered tool to generate sound effects

We caught up with Antler founder and CEO Magnus Grimeland about the startup scene in Asia, the current tech startup trends in the region and investment approaches during the rise…

VC firm Antler’s CEO says Asia presents ‘biggest opportunity’ in the world for growth

Temu is to face Europe’s strictest rules after being designated as a “very large online platform” under the Digital Services Act (DSA).

Chinese e-commerce marketplace Temu faces stricter EU rules as a ‘very large online platform’

Meta has been banned from launching features on Facebook and Instagram that would have collected data on voters in Spain using the social networks ahead of next month’s European Elections.…

Spain bans Meta from launching election features on Facebook, Instagram over privacy fears

Stripe, the world’s most valuable fintech startup, said on Friday that it will temporarily move to an invite-only model for new account sign-ups in India, calling the move “a tough…

Stripe curbs its India ambitions over regulatory situation