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TechCrunch+ roundup: Zendesk rejects $17B offer, sidewalk robots, recruiting survey

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A photo of the San Francisco-Oakland Bay Bridge as seen through an archway with a ligh-rail vehicle in the background.
Image Credits: Photo by Thom Milkovic on Unsplash (opens in a new window)

When consumers started buying cars, many predicted the transportation revolution would lead to air pollution, traffic and life-threatening collisions. But no one gave much thought to the security aspect.

Early autos were very easy to steal: With a little practice, almost anyone could hot-wire an ignition, and Vehicle Identification Numbers were decades away. Most cars lacked locking doors until the 1920s, and Chrysler wouldn’t invent the ignition lock until the 1940s.

Fast-forward to today: the automotive cybersecurity industry has a compound annual growth rate around 20%. Likewise, the digital transformation sparked by the pandemic has boosted the cybersecurity asset management sector to new heights.


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There has been a steady drumbeat of stories about high-profile hacks, leaks and ransomware attempts since COVID-19 arrived on the scene. Newly remote workers are gathering and processing data titanic amounts of data, so keeping it secure has taken on greater importance.

In short order, this shift has created tangible benefits for the cybersecurity industry: In 2021, investors poured $29.5 billion into cyber startups, a YoY increase of 138%. Likewise, M&A activity nearly tripled, totaling $77.5 billion.

“Asset inventory has historically been a challenge when workforces were physically sitting in company offices and on company networks,” said Paul Baird, chief technical security officer at cloud security firm Qualys.

“With the pandemic solidifying a new normal of either fully remote or hybrid working approaches, the complexities surrounding asset inventory have only increased in difficulty,” he told TechCrunch.

Thanks very much for reading,

Walter Thompson
Senior Editor, TechCrunch+
@yourprotagonist

Why are cybersecurity asset management startups so hot right now?

Our startup’s first hire was a fractional Head of Remote

A businesswoman, using a tape measure, reaches up to measure her piece of the pie on a large pie chart that is projected onto a concrete wall.
Image Credits: DNY59 (opens in a new window) / Getty Images

By this point, most startup employees have worked remotely. Even so, few managers have any meaningful experience when it comes to overseeing distributed teams.

With that in mind, SaaS startup Wingback made a fractional head of remote its first hire, “and it was the best decision we made,” said Yann Leretaille, co-founder and CTO.

“A head of remote is not just a glorified HR manager. They make sure that the right processes are set up and that the right tools are selected and used to make remote work successful.”

Our startup’s first hire was a fractional Head of Remote

TechCrunch Experts is recruiting recruiters

Recreating the Spiderman meme, two identical recruiters point at each other with a TechCrunch van in the background
Image Credits: Bryce Durbin/TechCrunch

It’s common for early-stage founders to spend more than a third of their time on recruiting — not because they want to, but because they have to.

Fundraising is key, but a generous wire transfer from an enthusiastic investor only addresses one problem. Before you can deliver on any of the promises in your pitch deck, you’ll need to build a team.

To help TechCrunch+ readers take on this challenge, we are looking for experts to participate in a survey about tactics and strategies for startup recruiting in Q1 2022.

Do you have recent experience recruiting talent for pre-revenue startups?

If this describes you — or someone you know — please use the form to share a link to their professional profile and their contact information before March 4, 2022.

Exploring the many faces of sidewalk delivery robots with Cartken’s Anjali Jindal Naik

Anjali Jindal Naik, co-founder and COO of autonomous sidewalk robot maker Cartken
Image Credits: Bryce Durbin/TechCrunch

As part of an ongoing series of interviews with transportation startup founders, ​​Rebecca Bellan spoke to Anjali Jindal Naik, co-founder and COO of Cartken, which manufactures autonomous sidewalk robots.

Since its founding in 2019, the company has run pilot programs in Miami, Rotterdam and Tokoname, Japan, to offer curbside delivery and local pickup for restaurants, convenience stores and coffee shops.

“I think being on the bike path or even on the road creates some barriers to entry,” Naik said.

“Sidewalks, to us, seem like the best way to get to an origin and an end destination. So that’s kind of where we’ve landed.”

Exploring the many faces of sidewalk delivery robots with Cartken’s Anjali Jindal Naik

Zendesk spurns $17B private equity takeover offer

Zendesk Inc. Headquarters As Shares Falls Most In More Than Two Months
Image Credits: Bloomberg / Getty Images

Zendesk’s board of directors is a confident, secure group of individuals.

Last week, it declined a $17 billion offer from a consortium of private equity firms on the grounds that “this non-binding proposal significantly undervalues the Company and is not in the best interests of the Company and its shareholders.”

As Ron Miller and Alex Wilhelm note, the company best known for its help desk platform now has a suite of integrated support products that “accounted for $500 million in ARR and 35% of total ARR in its first year.”

Given the company’s steady growth, “who wants to sell that business for 10x?”

Zendesk spurns $17B private equity takeover offer

Startups are evolving to manage growth alongside profitability

Man riding unicycle while juggling
Image Credits: Peter Cade (opens in a new window) / Getty Images

My knowledge of physics is rudimentary, but I know that momentum can only take you so far.

Eventually, external forces like gravity, friction — or increased competition in your chosen sector —will cause things to slow down a bit.

As startups get larger and older, they’re also adopting new growth strategies to deepen their defensible moats, said Amit Anand, a founding partner at Jungle Ventures.

In a TC+ guest post, he looks at tactics companies like DoorDash, Block, Airbnb and Zomato are using to build more resilient businesses. Three trends he’s identified:

  • Moving beyond demand-side innovation
  • Creating an ecosystem of offerings to maximize value
  • Accelerating profitable non-core operations

Startups are evolving to manage growth alongside profitability

It’s not a startup reckoning, it’s a correction

Businessman using fire extinguisher on laptop computer that is in flames
Businessman using fire extinguisher on laptop computer that is in flames

Natasha Mascarenhas considers the turbulence at companies like Peloton and Hopin that experienced a huge pandemic-induced bump.

“Every growth round, mega-valuation, impressive IPO pop and total-addressable-market bump gave the appearance of strength amid the crisis,” she writes.

“But the same tailwinds that drove so much value creation also quieted money-saving conversations and planning for a future deceleration.”

As a result, we’re starting to see “which startups are disruption-proof.”

It’s not a startup reckoning, it’s a recorrection

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The AI industry moves faster than the rest of the technology sector, which means it outpaces the federal government by several orders of magnitude.

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Google is preparing to launch a new system to help address the problem of malware on Android. Its new live threat detection service leverages Google Play Protect’s on-device AI to…

Google takes aim at Android malware with an AI-powered live threat detection service

Users will be able to access the AR content by first searching for a location in Google Maps.

Google Maps is getting geospatial AR content later this year

The heat pump startup unveiled its first products and revealed details about performance, pricing and availability.

Quilt heat pump sports sleek design from veterans of Apple, Tesla and Nest

The space is available from the launcher and can be locked as a second layer of authentication.

Google’s new Private Space feature is like Incognito Mode for Android

Gemini, the company’s family of generative AI models, will enhance the smart TV operating system so it can generate descriptions for movies and TV shows.

Google TV to launch AI-generated movie descriptions

When triggered, the AI-powered feature will automatically lock the device down.

Android’s new Theft Detection Lock helps deter smartphone snatch and grabs

The company said it is increasing the on-device capability of its Google Play Protect system to detect fraudulent apps trying to breach sensitive permissions.

Google adds live threat detection and screen-sharing protection to Android

This latest release, one of many announcements from the Google I/O 2024 developer conference, focuses on improved battery life and other performance improvements, like more efficient workout tracking.

Wear OS 5 hits developer preview, offering better battery life

For years, Sammy Faycurry has been hearing from his registered dietitian (RD) mom and sister about how poorly many Americans eat and their struggles with delivering nutritional counseling. Although nearly…

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Apple is bringing new accessibility features to iPads and iPhones, designed to cater to a diverse range of user needs.

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TechCrunch Disrupt, our flagship startup event held annually in San Francisco, is back on October 28-30 — and you can expect a bustling crowd of thousands of startup enthusiasts. Exciting…

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Mike Krieger, one of the co-founders of Instagram and, more recently, the co-founder of personalized news app Artifact (which TechCrunch corporate parent Yahoo recently acquired), is joining Anthropic as the…

Anthropic hires Instagram co-founder as head of product

Seven orgs so far have signed on to standardize the way data is collected and shared.

Venture orgs form alliance to standardize data collection

As cloud adoption continues to surge toward the $1 trillion mark in annual spend, we’re seeing a wave of enterprise startups gaining traction with customers and investors for tools to…

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Charging has long been the Achilles’ heel of electric vehicles. One startup thinks it has a better way for apartment dwelling EV drivers to charge overnight.

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So did investors laugh them out of the room when they explained how they wanted to replace Quickbooks? Kind of.

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