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Sprig raises $30M to help companies gauge users’ reactions to products

TechCrunch

Sprig , a startup offering tools for user and software product research, today announced that it raised $30 million in a funding round from Andreessen Horowitz, Accel, First Round Capital, Elad Gil and Figma Ventures. Glasgow founded Sprig in 2019. Image Credits: Sprig.

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YC W22 batch nets 24 African startups, including 18 from Nigeria

TechCrunch

Just like last year’s batches, about half of the companies in the W22 batch (where YC’s Standard Deal comes to full effect for the first time) are based outside of the United States. Robert Nyangate is the company’s CTO. Founded in : 2019. As usual, the U.S. has the most representation. Unlike the U.S.

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Tetrate, the company born out of Istio’s open-source app networking project, raises $40 million

TechCrunch

Tetrate , the company commercializing an open-source networking project that allows for easier data sharing across different applications, has raised $40 million. Container security acquisitions increase as companies accelerate shift to cloud. “As Founded in 2018, Tetrate formally launched in 2019 with a $12.5 Tetrate nets $12.5

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Unpacking Chamath Palihapitiya’s SPAC deals for Latch and Sunlight Financial

TechCrunch

Latch, an enterprise SaaS company that makes keyless-entry systems, has raised $152 million in private capital, according to Crunchbase. There’s no escaping SPACs for a bit, so if you are tired of watching blind pools rip private companies into the public markets, you are not going to have a very good next few months.

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How the pandemic drove the IPO wave we see today

TechCrunch

It crashed some companies as assuredly as it gave others a boost. Roblox , the gaming company that targets kids, has been a beneficiary during the COVID-19 pandemic , as folks stayed home and, it appears, gave their kids money to buy in-game currency so that their parents could have some peace. Let’s talk about it.

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Operative Intelligence helps contact centers figure out what customers really need

TechCrunch

A company may have a good contact center, but ideally they are able to help customers before they need to make a call. Operative Intelligence was founded in 2019 by brothers Peter and James Ianesk, who have spent 25 years working in customer service and contact centers.

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Customer service: five trends

Xebia

Every organization has an ‘open kitchen’ due to digital customer service A restaurant chef, working in an open kitchen has to think twice about the ‘3-second rule’ when it comes to fallen food. Even due to social media, all organisations are operating with an open kitchen nowadays. On average, companies respond within 5.5

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