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9 tips for achieving IT service delivery excellence

CIO

An IT organization that collects sentiment and acts on actionable, constructive feedback will always have more users that are fans rather than detractors.” Customer-centric Net Promoter Scores are equally important, he adds. β€œTo Until you address the root cause, you can never sustain IT service excellence.”

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Sustainable Travel: Opportunities Digital Technology Provides for a Greener Business

Altexsoft

Greenhouse gases (tourism is responsible for around 8 percent of global carbon emissions, three-quarters of which is due to aviation), local resource overuse (e.g., What is sustainable travel? Sustainable or eco-travel is a way of managing travel activities so that the natural environment is preserved and supported.

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Knowledge Bases for Amazon Bedrock now supports hybrid search

AWS Machine Learning - AI

This requires searching over large collections of documents with diverse content, such as website data, which can include various topics such as sustainability, leadership, financial results, and more. It allows you to search on keywords as well as the semantic meaning of the text, thereby expanding the search capabilities. billion, $6.1

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Digital twins are primed to revolutionize the infrastructure industry

CIO

Keith Bentley of software developer Bentley Systems describes digital twins as the biggest opportunity for IT value contribution to the physical infrastructure industry since the personal computer, and they’re used in a wide variety of industries , lending enterprises insights into maintenance and ways to optimize manufacturing supply chains.

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Pear hosted its invite-only demo day online this year; here’s what you might have missed

TechCrunch

AccessBell is aiming to provide the scalability and reliability of Zoom, as well as the customizability and integrations of Twilio, in a low code integration and no code extensible customization platform. What it does: Unlock financial opportunities for farmers to create sustainable farms and improve their livelihoods.

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Extra Crunch roundup: Lordstown Motors’ woes, how co-CEOs work, Brian Chesky interview

TechCrunch

Expenses were higher than expected, it plans to slash production by about 50%, and the company reported zero revenue and a net loss of $125 million. Use discount code ECFriday to save 20% off a one- or two-year subscription. As I described in Part 2 of this EC-1 , that staffing efficiency is partly due to its culture and who it hires.

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Speeding Up the Enterprise: Virtual Squads at InVision

LaunchDarkly

When you’re building enterprise-grade software with best practices and complaints top of mind, your org will tend to grow quite big requiring more layers of coordination and process along the way. Exempt from organizational constructs. So, you might have had this experience. To break that down, why temporary?