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Customer service: five trends

Xebia

Every organization has an ‘open kitchen’ due to digital customer service A restaurant chef, working in an open kitchen has to think twice about the ‘3-second rule’ when it comes to fallen food. Even due to social media, all organisations are operating with an open kitchen nowadays. Did a piece of food fall on the floor?

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What is NLP? Natural language processing explained

CIO

Search engines, machine translation services, and voice assistants are all powered by the technology. Patents, product specifications, academic publications, market research, news, not to mention social media feeds, all have text as a primary component and the volume of text is constantly growing.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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How Much is Poor Quality Software Costing You?

OverOps

Earlier this month, Herb Krasner, an Advisory Board member of the Consortium for IT Software Quality (CISQ) joined our VP of Solution Engineering Eric Mizell for a webinar examining the cost of poor quality software. Herb’s CISQ report estimates that, in 2018, poor quality software cost organizations $2.8 trillion in the U.S.

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Remembering the startups we lost in 2020

TechCrunch

Atrium (2017-2020). Atrium, a 100-person legal tech startup founded by Justin Kan, shut down in March after failing to find an efficient way to replace the arduous systems of law firms. Essential (2017-2020). Total Raised: $75 million. The startup even returned some of its $75.5 Total Raised: $330 million.

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The battery business is booming and Zeekr kicks off its IPO roadshow

TechCrunch

The company has raised $9 billion in debt and equity since 2017, including $1.1 Channel19 , a startup that developed software for refrigerated trucking companies, raised $2.7 Several Silicon Valley and freight tech industry angels also participated, according to the company. NaaS Technology Inc. , NaaS Technology Inc. ,

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Hexa raises $20.5M to turn images into 3D objects for VR, AR and more

TechCrunch

We conducted an early round due to tripling our customer base in 2023,” Atias told TechCrunch in an email interview. But he later pivoted the business into a general-purpose tech stack for VR, AR and 3D-model-viewing experiences. AR and VR) to shop in the next five years. ” Hexa raises $20.5M ” Hexa raises $20.5M

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