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Customer service: five trends

Xebia

Every organization has an ‘open kitchen’ due to digital customer service A restaurant chef, working in an open kitchen has to think twice about the ‘3-second rule’ when it comes to fallen food. Even due to social media, all organisations are operating with an open kitchen nowadays. Did a piece of food fall on the floor?

Trends 130
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10 celebri disastri provocati dall’intelligenza artificiale

CIO

Dopo che le storie sono state derise sui social media, Gannett ha deciso di sospendere l’uso di LedeAI in tutte le edizioni locali che utilizzavano il servizio. L’EEOC ha dichiarato che più di 200 candidati qualificati sono stati automaticamente respinti dal software. “La Il problema?

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Insight launches a customizable iOS browser with support for extensions

TechCrunch

A new startup called Insight is bringing web browser extensions to the iPhone, with the goal of delivering a better web browsing experience by blocking ads and trackers, flagging fake reviews on Amazon, offering SEO-free search experiences, or even calling out media bias and misinformation, among other things.

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2019 in Review: The Toronto Tech Sector Makes it Big

BrainStation Technology

2019: Toronto Year in Review. After years of unprecedented progress in Toronto’s tech scene, 2019 brought Canada’s biggest city yet another year of breakneck growth, big-money deals, and major-league startup success. Here are some of the most important trends and stories from a busy 2019 in Toronto tech.

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Email Marketing Software in the Travel Industry: Benefits, Challenges, and Success Stories

Altexsoft

This was largely due to the COVID-19 pandemic uprooting the status quo for both international and domestic travel. This article will explain how email marketing software manages to produce winning campaigns for travel enterprises. What Email Marketing Software Does. The Challenges of Marketing to Travelers. Personalization.

Travel 86
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2019 in Review: New York Tech on the Rise

BrainStation Technology

We’ve talked about the growth of New York’s tech scene, but 2019 might prove to be a pivotal year in the city’s emerging status as a global tech leader. . Here are some of the things we learned from the biggest New York tech industry stories and developments from 2019. This has continued to grow in 2019.

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Apiumhub organizes the Global Software Architecture Summit in Barcelona, October 10, 2019

Apiumhub

2019 has become a remarkable year for Apiumhub ; new office, Apium Academy , Open Source Projects , software architecture meetups, cool innovative projects and… we can’t wait to share with you guys that the Apiumhub team is organizing the Global Software Architecture Summit (GSAS) 10th of October in Barcelona. Michael Feathers.