article thumbnail

UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

article thumbnail

Together lands $102.5M investment to grow its cloud for training generative AI

TechCrunch

Generative AI companies continue to raise huge amounts of capital to fuel their commercial — and, in some cases, open source — ambitions. See Together, a startup creating open source generative AI and AI model development infrastructure, which today announced that it closed a $102.5 All rights reserved.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

article thumbnail

10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

article thumbnail

French regulator fines Google $271M over generative AI copyright issue

CIO

France’s competition authority fined Google, its parent company Alphabet, and two subsidiaries a total of €250 million ($271 million) for breaching a previous agreement on using copyrighted content for training its Bard AI service, now known as Gemini. Generative AI, Regulation

article thumbnail

The New York Times wants OpenAI and Microsoft to pay for training data

TechCrunch

The New York Times is suing OpenAI and its close collaborator (and investor), Microsoft, for allegedly violating copyright law by training generative AI models on Times’ content. All rights reserved. For personal use only.

Training 356
article thumbnail

CIOs not entirely sold on generative AI copilots

CIO

AI tools can help coders clean up logic and coding errors and find security problems, and they may also help to accelerate programmers’ skills, cutting the sunk cost of internal training, he suggests. Gunkel is leaning toward offering a couple of AI assistant options, including Microsoft Copilot, to employees later this year.