How Retailers Use Artificial Intelligence to Innovate Customer Experience and Enhance Operations
Altexsoft
JUNE 6, 2019
A visitor, with an opened Amazon Go app, scans a QR code on a turnstile to enter a store (like at an airport to get on board) and picks up what they need. In-store cameras and sensors detect each product one takes from a shelf, and items are being added to a virtual cart while a customer proceeds. Source: Forrester Consulting.
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