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Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare

TechCrunch

Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. Currently, hundreds of Hopper customers are trashing the app in their app store reviews, calling Hopper a scam, threatening legal action and warning others to stay away. ’ Buyer beware.

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Report: Technical Debt is Costing You More Than You Think

OverOps

Many organizations have been struggling to understand not only the cost of downtime, but how to quantify the quality of their software and what the cost is of poor quality code. A new report from the Consortium for IT Software Quality ( 1 ) covers the cost of poor software quality, shedding light on those topics. ?? NEW POST ??

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IATA Explained: The Role of International Air Transport Association in the Aviation Industry

Altexsoft

IATA or the International Air Transport Association is a global trade association of airlines (both freight and passenger carriers) that regulates the aviation industry by developing standards, procedures, and practices. As of today, its members are 290 airlines in 120 countries comprising around 82 percent of total air traffic.

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Sabre API Integration: Hands-On Experience With a Leading GDS

Altexsoft

A leading global distribution system in North America, Sabre leverages the content from airlines, hotels, car rentals, and other travel suppliers across the world. Short for Semi-Automated Business Research Environment, Sabre was developed back in the 1960s by IBM to help American Airlines handle growing volumes of passengers.

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AoAD2 Practice: Stakeholder Demos

James Shore

This is a pre-release excerpt of The Art of Agile Development, Second Edition , to be published by O’Reilly in 2021. Visit the Second Edition home page for information about the open development process, additional excerpts, and more. To share your thoughts, join the AoAD2 open review mailing list. Product Managers, Whole Team.

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Tour Operator Software: Itinerary Creator, Booking Engine, and Other Handy Technologies

Altexsoft

For the record, the business developed into a global company operating its airline and dealing with multi-million revenue streams, went through a compulsory liquidation in 2019, and was relaunched as an online-only travel agency in 2020. Here, the inventory we talk about is the tours, travel services, and packages that you sell.

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Revenue Integrity in Airlines: How to Solve Revenue Leakage Problems

Altexsoft

Even before the pandemic, the industry was going through a crisis, so airlines fought hard to track down and close every loophole. Often created by travel agents and customers (both accidentally and not), these holes account for about 3 percent of the airline’s revenue. Airline revenue leakage. Couldn’t be more relevant, right?

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