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American Airlines to buy 20 jets from Boom Supersonic

TechCrunch

American Airlines will buy up to 20 jets from Boom Supersonic, an aircraft maker that aims to commercialize supersonic, and super-fast, flight. Concorde jets were also incredibly loud due to their “sonic booms” — so loud, in fact, that the Federal Aviation Administration (FAA) banned overland supersonic commercial flights.

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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” In that model, no one was looking out for the end user.

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Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Understanding the business of the airline industry As previously mentioned, the revenue streams are becoming diversified in the airline sector.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 321
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8 big IT failures of 2023

CIO

And because the incumbent companies have been around for so long, many are running IT systems with some elements that are years or decades old. Honestly, it’s a wonder the system works at all. Probably the worst IT airline disaster of 2023 came on the government side, however.

Airlines 345
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Unicorn travel startup Hopper is facing a pandemic-fueled customer service nightmare

TechCrunch

Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. Currently, hundreds of Hopper customers are trashing the app in their app store reviews, calling Hopper a scam, threatening legal action and warning others to stay away. ’ Buyer beware.

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Fetcherr raises $12.5M to dynamically price airfare with algorithms

TechCrunch

Roy Cohen believes that there’s a severe underinvestment in tech within the airline industry, with airlines continuing to rely on legacy systems and outdated infrastructures that date back decades. “Fetcherr predicts demand using real-time, sophisticated models and automatically provides pricing recommendations.”

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