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9 CRM trends for 2024

CIO

But several key trends are shaking up the market for CRM systems, which encompass sales, marketing and customer service. First and foremost is generative AI, which has shaken up nearly every aspect of enterprise IT, but is having a profound impact on customer-facing applications. I get a little bit of a crystal ball.”

Trends 305
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3 ways Generative AI is transforming the retail industry

CIO

Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. How can Generative AI speed innovation in retail?

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Demystifying Artificial Intelligence (AI) and Generative AI

Newgen Software

Artificial intelligence (AI) has made its presence felt across all domains. The latest to jump onto the artificial intelligence (AI) bandwagon is Generative AI (GenAI). The use cases and possible solutions to current business challenges that AI and its subtypes offer are incredible.

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Expectations vs. reality: A real-world check on generative AI

CIO

Is generative AI so important that you need to buy customized keyboards or hire a new chief AI officer, or is all the inflated excitement and investment not yet generating much in the way of returns for organizations?

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Tableau further democratizes analytics with AI-fueled features

CIO

At Tableau Conference 2024 in San Diego today, Tableau announced new AI features for Tableau Pulse and Einstein Copilot for Tableau, along with several platform improvements aimed at democratizing data insights. Tableau pitched its unveiling of Tableau Pulse last year as the harbinger of a new era of proactive analytics. Metric Goals.

Analytics 199
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Expedia poised to take flight with generative AI

CIO

Artificial intelligence is poised to disrupt the travel industry, and Expedia CTO Rathi Murthy, who oversees a massive online travel network with 770 million loyalty members and more than 50,000 business partners, believes her company is well positioned to capitalize.

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Is Generative AI the New Artificial Intelligence for Business

Sunflower Lab

User input merged with automation – the AI way of getting things done has taken the world by storm with businesses eager to tap into the potential of this new technology. Will generative AI really allow businesses to reach their customers better? What is Generative AI?