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AI with a Human Touch: The Winning Formula for Travel Contact Centers

Coforge

The travel industry acts as a microcosm for key trends in contact centers. Traveler preferences vary dramatically across generations. Further complicating the landscape, Artificial Intelligence (AI) is poised to revolutionize customer service, offering a future filled with automation and highly personalized interactions.

Travel 52
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SoftBank-backed travel tech startup Yanolja acquires Korean e-commerce company InterparkĀ 

TechCrunch

South Korean travel tech startup Yanolja has acquired a 70% stake in a listed South Korean e-commerce pioneer, Interpark , for about $250 million. . Interpark offers online travel booking services and international shipping to more than 230 countries and targets Korean, English, Chinese, and Japanese-speaking customers. billion IPO.

Travel 173
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YouTravel.Me packs up $1M to match travelers with curated small group adventures

TechCrunch

is the latest startup to grab some venture capital dollars as the travel industry gets back on its feet amid the global pandemic. million to bring spontaneous travel back to a hard-hit industry and Wanderlog bag $1.5 million for its free travel itinerary platform. million for its free travel itinerary platform.

Travel 264
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SAP and Nvidia expand partnership to aid customers with gen AI

CIO

ā€œWe are embedding AI in our enterprise applications, and weā€™ve designed it in such a way that customers in the cloud can consume it easily, as-a-service, out-of-the-box,ā€ said Philipp Herzig, SAP chief artificial intelligence officer (CAIO). We wanted to design it in a way that customers donā€™t have to care about complexity,ā€ he said.

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5 Ways Artificial Intelligence Can Improve Your Business Right Now

OTS Solutions

5 Ways Artificial Intelligence Can Improve Your Business Right Now. Have you thought about artificial intelligence? Artificial intelligence can also use machine learning and analytics to support your employees as they work. Management. Now, you can let AI do those jobs.

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Embracing Generative AI in health: focus on adoption, execution, outcomes and the human side

CIO

due to higher turnover rate of nurses, hospitals have employed traveling nurses. On average, hospitals would save $3,084,000 per year by eliminating the need for traveling nurses, according to NSI. In the U.S., In England, meanwhile, staff shortages in the NHS are forecast to rise to 570,000 by 2036 on current trends.

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Lufthansaā€™s digital future takes flight with ā€˜Digital Hangarā€™

CIO

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the worldā€™s best-connected travel experience, incorporating both in-person and digital services. It really became apparent there was something lacking in our landscape,ā€ he says.

Airlines 325