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What is a managed service provider? Strategic outsourcing for IT services

CIO

A managed service provider (MSP) is an outsourcer contracted to remotely manage or deliver IT services such as network, application, infrastructure, or security management to a client company by assuming full responsibility for those services, determining proactively what technologies and services are needed to fulfill the client’s needs.

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What CIOs can learn from the massive Optus outage

CIO

The week’s high-profile resignation of Optus CEO Kelly Bayer Rosmarin in the wake of the Australian telco’s massive outage that left 10 million Australians and 400,000 businesses without phone or internet for up to 12 hours earlier this month underscores the stakes involved when it comes to setting an IT strategy for business resilience.

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Avoiding Last-Mile Challenges for Remote Workers

CIO

This needs to be a multidimensional review: Computational requirements Storage requirements (local, remote, and backup) Voice communication requirements Video communication requirements Security requirements Special access requirements (e.g. Best Practice 3: Helping employees choose the right hardware can go a long way.

Backup 208
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What CIOs everywhere can learn from Canada’s nationwide internet outage

CIO

On July 8, 2022, a botched maintenance update on the Rogers ISP network in Canada crashed internet access across the country for at least 12 hours, with some customers experiencing problems for days afterward. The impact was profound. The nationwide outage affected phone and internet service for about 12.2 Others were not so fortunate. “As

Internet 274
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Testing the Limits of Firewall Performance and Flexibility

Palo Alto Networks

5 New Firewall Platforms Extend the Palo Alto Hardware Portfolio for New Use Cases Cyberthreats are increasing in volume and complexity, making it difficult for network defenders to protect their organizations. New Hardware Platform Releases Our latest PAN-OS 11.1 New Hardware Platform Releases Our latest PAN-OS 11.1

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Datto BCDR: An Opportunity for MSPs

Kaseya

An effective business continuity and disaster recovery (BCDR) plan should be considered essential for organizations of all types. Revenue loss associated with IT downtime can be devastating to businesses—especially small to medium sized businesses (SMBs) that cannot absorb losses as easily as larger corporations.

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5 Reasons Why Disaster Recovery Plans Fail

Kaseya

You diligently back up critical servers to your on-site appliance or to the cloud, but when an incident happens and you need it the most, the backup recovery fails. . Disaster recovery plans often include backup and data retention strategies that do not thoroughly map the dependencies and requirements needed for smooth disaster recovery.