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What is a managed service provider? Strategic outsourcing for IT services

CIO

MSPs can also bundle in hardware, software, or cloud technology as part of their offerings. For example, an enterprise that has large investments in hardware and software can’t just reverse that investment during downturns. Services delivered by an MSP are delivered by employees located at the client’s locations, or elsewhere.

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Weighing risk and reward with gen AI vendor selection

CIO

According to an O’Reilly survey released late last month, 23% of companies are using one of OpenAI’s models. According to G2’s latest state of software report, AI is the fastest-growing software category in G2 history. If they have any terms we consider risky or questionable, we require executive review,” she says.

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5 Services for MSP Revenue Growth: Going?Beyond Traditional IT Services

Kaseya

However, this year’s 2020 MSP Benchmark Survey Results Report revealed that most of the needs of MSP customers seemed to go unheeded. whether it’s due to the lack of in-house expertise or the general lack of understanding of the business model?—MSPs Backup and Disaster Recovery Services. Whatever the reason may be?—whether

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2023 IT Ops Survey: The Impact of Automation on SMBs and Their Growth

Kaseya

Due to its many benefits and potential to drastically reduce technician workloads, automation is top of mind for SMBs. Before we take a look at the IT Operations Survey findings on the impact and importance of automation, let’s look at the business profile of the respondents. All of this leads to higher workloads as well.

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From Hype to Hope: Key Lessons on AI in Security, Innersource, and the Evolving Threat Landscape

Coveros

No review of 2023 would be complete without mentioning the explosion of AI into the public eye, like ChatGPT and Copilot. How it happened: The exact attack vector remains unclear, but experts speculate social engineering or a software vulnerability could be responsible. Creating and storing regular backups of critical systems is key.

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Managing MSP Revenue With the Right RMM Solution During a Global Pandemic

Kaseya

The importance of remote monitoring and management (RMM) software as an underpinning application for MSPs can no longer be contested. In the 2020 MSP Benchmark Survey, about 60 percent of the MSPs said that their clients experienced data loss or downtime due to an outage, in the past year.

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5 Reasons Why NIS2 Directive Preparation Should Start Now, Part Two: Implementation Takes Time

Ivanti

Review your current supply chain security flaws. The Directive also introduces hefty fines and sanctions for non-compliance, up to a maximum of €10 million or 2% of an organisation's global annual revenue ( Article 34 ). Specifically, these audits would: Identify your gaps with the NIS2 directive’s requirements now.