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Customer centricity: How Mashreq Bank is placing its customers at the forefront of its operations.

CIO

Mohamed Salah Abdel Hamid Abdel Razek, Senior Executive Vice President and Group Head of Tech, Transformation & Information, Mashreq explains how the bank is integrating advanced technologies and expanding its digital footprint. This approach has significantly enhanced the customer banking experience.

Banking 292
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Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking

CIO

Today’s consumers are accustomed to smooth, frictionless online shopping – and they increasingly expect the same kind of digital experiences from their banks. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking.

Banking 246
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 243
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Pursuing A New Future of Innovation Through Digital Banking Strategy

CIO

How has banking evolved during the rapid digitisation of recent years? Banks are no longer the key players in the market, with fintech companies, digital-first start-ups, and tech giants delivering their own brand of financial services. One example is Banking-as-a-Service, with the market expected to reach US$3.6

Banking 238
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6 lessons to learn from the 60-year history of the modern mainframe

CIO

Moreover, mainframes continue to evolve, integrating emerging technologies like AI and machine learning to meet the demands of tomorrow. What we can learn from the mainframe As we celebrate the mainframe’s rich history, there’s a lot we can still learn from this technological marvel.

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How the cloud helps banking and finance companies tackle core modernization challenges

CIO

While banking and finance organizations have aggressively moved workloads and apps to the cloud to meet changing customer needs, some remain hesitant to tackle modernization of core infrastructure and systems, fearing a disruption to the business. They need to move quickly, and at scale.”

Banking 130
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CIOs Struggle To Find The Machine Learning Employees That They Need

The Accidental Successful CIO

It turns out that it’s hard to find the right people to do machine learning Image Credit: deepak pal. The good news is that there is new technology that is available to allow this to be done: machine learning. The bad news is that this machine learning stuff requires smart people to implement it.