Kaseya

JULY 7, 2022

It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. What are help desk metrics? A poorly managed help desk will not only disrupt business but also become a costly affair. Metrics drive KPIs. 10 help desk metrics to measure.

Metrics 59

Metrics KPI Knowledge Base Software Review 59

Tenable

JANUARY 20, 2023

“There is still a cohort of CISOs whose businesses haven’t fully woken up to the criticality of security and, consequently, aren’t yet caught up to market-level compensation and budgetary levels, leaving their CISOs less satisfied,” Artico Search Founder Steve Martano said in a blog.

Software Review 63

Software Review Artificial Inteligence SDLC Technical Review 63

Kaseya

OCTOBER 18, 2023

Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring business continuity. Give it a go, you’ll be wiser for it. What is a help desk? Why is a help desk important?

Metrics 64

Metrics Knowledge Base Technical Support SMB 64

BPM

JANUARY 18, 2019

Decision Management, and DMN (Decision Model and Notation) in particular, is now recognized as the next best tool in Business Process Management (BPM). Allowing organizations to inject knowledge-based decisions services that are traceable, auditable and explainable into the process fabric of their operations.

Artificial Inteligence 111

Artificial Inteligence Artificial Intelligence Machine Learning Weak Development Team 111