Blog Business Intelligence Firewall Knowledge Base 
Altexsoft
AUGUST 19, 2022
In our blog, we’ve been talking a lot about the importance of business intelligence (BI), data analytics, and data-driven culture for any company. Multiple studies continuously demonstrate the superiority of analytics-based organizations (e.g., What is Power used for? Detailed documentation. Community and news.
Dion Hinchcliffe's Web 2.0 Blog
AUGUST 31, 2011
In other words: Social analytics and social business intelligence ( my take on this.). They are firewalled off from all your other information. The knowledge base will recommend the right answer and relay it to the customer via e-mail or telephone. Including customers in the social network. It blew us away.
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