Bots and beyond: How the AI revolution is shifting the paradigm for customer experience in smart banking
CIO
APRIL 25, 2023
Insider Intelligence found that 89% of U.S. consumers use mobile banking channels, and 70% said mobile banking is now their primary way of accessing their accounts. “Most people do not want to go into a bank to do banking. As they analyze customer data, chatbots are becoming more intelligent and capable.
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