Sun.Dec 17, 2023

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Managing the holiday haze: How AI helps your Contact Center go the distance

CIO

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Customers call in droves (it’s not uncommon to see call volumes increase by as much as 41% between Thanksgiving and Cyber Monday alone), all expecting smooth and satisfying service regardless of how many others are behind them in the queue.

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IT budgets should increase in 2024, but it still could be tough going for startups

TechCrunch

What does it all mean for startups entering 2024? It means they have to prove their worth more than ever. © 2023 TechCrunch. All rights reserved. For personal use only.

Budget 315
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Microservices vs Service-Oriented Architecture (SOA): Fundamental Differences

Daffodil Software

With increasing complexity and demand for highly scalable and robust applications, conventional monolithic architecture is no longer the best choice. After a certain threshold, monolithic architecture tends to hinder application performance and scalability. Moreover, with an enormous codebase, making changes to the tightly coupled, dependent processes in the monolithic architecture drastically increases the impact of single process failure.

SOA 105
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The Rule of X and how cloud leaders should think about growth versus profit

TechCrunch

Assigning equal weight to growth and profitability for late-stage businesses is flawed and has caused misguided business decisions. © 2023 TechCrunch. All rights reserved. For personal use only.

Cloud 302
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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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A latte to think about: Coffee is coming home in 2024

The Hustle

Apparently that old personal finance advice about making your coffee at home finally stuck, because the newest trend in caffeine starts in your kitchen. But it’s not just about penny pinching amid rising coffee prices — the pandemic had a lot to do with it: Around 30% of remote workers have bought a new coffee machine since the start of the pandemic.

Trends 104

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Path To Becoming a DevOps Engineer: A Comprehensive Guide to Success

Dzone - DevOps

In the ever-evolving landscape of IT and software development , DevOps has emerged as a critical methodology that bridges the gap between development and operations teams. DevOps engineers play a key role in streamlining workflows, enhancing collaboration, and ensuring seamless delivery of high-quality software. If you aspire to become a DevOps engineer, this comprehensive guide will walk you through the key steps and skills you need to embark on a successful journey. 1.

DevOps 98
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Fintech’s wild ride in 2023

TechCrunch

Welcome back to The Interchange, where we take a look at the hottest fintech news of the previous week. If you want to receive The Interchange directly in your inbox every Sunday, head here to sign up! What a year This is the last edition of The Interchange for 2023 — it’s hard to believe that the […] © 2023 TechCrunch. All rights reserved. For personal use only.

Fintech 292
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Airbyte and Llamaindex: ELT and Chat With Your Data Without Writing SQL

Dzone - DevOps

There are some great guides out there on how to create long-term memory for AI applications using embedding-based vector stores like ChromaDB or Pinecone. These vector stores are well-suited for storing unstructured text data. But what if you want to query data that’s already in a SQL database - or what if you have tabular data that doesn’t make sense to write into a dedicated vector store?

Data 92
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Native mobile apps are optional for B2B startups in 2024

David Heinemeier Hansson

I continue to see new B2B software startups struggle with native mobile apps. Consumer software makers can usually start by going all-in on a single platform, but for business tools, that’s rarely an option. So they must face the tall task of tackling web, iOS, and Android at the same time. Hence the proliferation of toolkits like React Native, Turbo Native , and a hundred other frameworks vying to ease the pain.

B2B 98
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Streamlining Database Compliance with CI/CD Integration

IT leaders know the importance of compliance at every level, but the database often gets left behind as other environments are automated for robust protection. This whitepaper emphasizes the importance of robust, auditable, and secure database change management practices for safeguarding organizational compliance. Learn how automating database compliance: Mitigates risk Protects against security vulnerabilities Helps avoid regulatory penalties Aligns database workflows with app lifecycle Turns d

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Digits: A novel queen, a secret bunker, airline hassles, and more

The Hustle

26k+: The number of complaints customers filed against US airlines in the first five months of 2023, up 100%+ YoY. Airlines and air traffic control centers continue to face staffing shortages, an issue that arose amid the pandemic. For those of you traveling for the holidays, good luck. $270m+: The estimated cost of Mark Zuckerberg’s Hawaii compound.

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9 Signs Your HR Manager is Bad

Rapid BI

Is your HR manager effective - or a policy pundit? this article looks at the signs of an ineffective HR manager The post 9 Signs Your HR Manager is Bad appeared first on RapidBI.

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CodeSOD: A Reckless Driver

The Daily WTF

For a variety of reasons, Robert 's company needed to ship a small linux box with a USB ethernet adapter. The driver for said adapter was giving him some issues with their setup, but fortunately the driver was open source, so Robert could at least try and diagnose the problems. In the file inst.c , he found this: # include main() { system( "mkdir /usr/lib/smm9431" ); system( "cp scm9431.ko /usr/lib/smm9431" ); system( "insmod scm9431.ko" ); system( "touch /tmp/npr

Linux 60
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Salesforce CPQ and its Key Features

Perficient

Welcome to the informative series of Salesforce CPQ. In the previous part of this article, we’ve seen What Salesforce CPQ is, understood what actual configure, price, and quote are, how to sign in for CPQ enabled org, and many more. You can go with this link if you have not read it yet. In this blog post, we will learn more about CPQ and look at its key features.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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Integrating External Tools with Microsoft 365 Copilot

Sunflower Lab

Technology has leaped in the past few years and AI/ML is one such technology that is predicted to be the voice of the future. Every application/organization is integrating AI in their strategy to be abreast with upcoming trends and emerge as a market leader or influencer. A tool that is gaining rapid traction is Microsoft 365 Copilot which was announced recently by Microsoft.

Tools 52
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The power and potential of Large Language Models: A critical exploration

Coforge

In the ever-evolving landscape of artificial intelligence, Large Language Models (LLMs) have emerged as a transformative force, revolutionizing the way we interact with machines and harnessing the power of language. These sophisticated models, trained on massive amounts of text data, possess an uncanny ability to understand and generate human language with remarkable proficiency, enabling them to perform a wide range of tasks, from writing creative content to translating languages to answering c

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Part 2: Essential Spring Boot Concepts

Perficient

Introduction: In the second installment of our Spring Boot blog series, we delve into the fundamental concepts that form the backbone of any Spring Boot application. From managing dependencies with Maven or Gradle to working with data using Spring Data and mastering the intricacies of RESTful web services, we leave no stone unturned. So, fasten your seatbelts as we embark on a journey through Dependency Management, Spring Data, and the depths of RESTful Web Services.

MVC 52
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Why Nonprofit Collaborations Should Be a Part of Your 2024 Marketing Strategy

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us.

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Top 5 Challenges in Designing a Data Warehouse for Multi-Tenant Analytics

Multi-tenant architecture allows software vendors to realize tremendous efficiencies by maintaining a single application stack instead of separate database instances while meeting data privacy needs. When you use a data warehouse to power your multi-tenant analytics, the proper approach is vital. Multi-tenant analytics is NOT the primary use case with traditional data warehouses, causing data security challenges.

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Simulating Network Offline Mode in Selenium 4

Perficient

Selenium 4 introduces powerful features that allow you to simulate various network scenarios, providing a robust foundation for testing your web applications. In this blog, we’ll dive into the fascinating realm of simulating offline network conditions using Selenium 4 and Chrome DevTools. Setting Up Selenium WebDriver with Chrome DevTools To embark on the journey of network emulation, you need to set up your Selenium WebDriver to leverage Chrome DevTools.

Network 52
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Automating Network Simulation in Selenium with Java: A Comprehensive Guide

Perficient

Welcome back to the second part of our network simulation series! In this blog, we’ll explore the exciting world of automating network simulation using Selenium and Java. By incorporating network simulation into your automated testing suite, you can ensure that your web applications are thoroughly tested under diverse network conditions. Let’s dive into the step-by-step process of setting up automated network simulation.

Network 52
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Different Methods to Find Your Microsoft 365 Tenant ID

Perficient

Microsoft 365 Tenant ID is a crucial identifier for organizations utilizing Microsoft’s suite of cloud services. Whether you’re configuring applications, integrating third-party services, or managing security settings, having your Tenant ID is essential. Here, we’ll explore various methods to obtain this unique identifier. This tutorial walks you through how we can get a Microsoft 365 Tenant ID (tenant identifier) is a unique identifier that looks like as GUID: When we subscrib

Azure 52