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How to kick-start your generative AI strategy

CIO

How do you lose the AI race? Consider off-the-shelf AI After identifying roles that lend themselves to gen AI applications, consider whether the individual would benefit from having a “competent but naive gen AI assistant”—akin to a worker who excels at programming or writing but doesn’t know anything about the organization, McAfee says.

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How to build a successful agile development culture – and why your business needs one

CIO

What causes agile failure Most agile practices fail due to a rising number of misconceptions and misunderstandings of what agile is and how to apply it. In this article, Mik explains common misconceptions about agile development and how to properly apply and develop an agile culture.

Agile 246
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How to evolve your DTC startup’s data strategy and identify critical metrics

TechCrunch

If you’re the founder of an e-commerce startup, there’s a pretty good chance you’re using a platform like Shopify, BigCommerce or WooCommerce, and one of the dozens of analytics extensions like RetentionX, Sensai metrics or ProfitWell that provide off-the-shelf reporting. Don’t rely on them after you’ve outgrown them.

Metrics 245
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AI as a service to solve your business problems? Guess again

TechCrunch

Industries of all types are embracing off-the-shelf AI solutions. That’s a far cry from what most online off-the-shelf AI services offer today. Ralf Haller is the executive vice president of sales and marketing at NNAISENSE. It sounds like a great idea, but there is a caveat — “one-size-fits-all” syndrome.

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Growing Leaders Who are Confident, Skilled and Human-Centered (Mistakes to Avoid)

Let's Grow Leaders

Not modeling the way I can’t tell you how often someone in our leadership programs raises their hand and says, “This is fantastic! Not giving them genuine feedback People need to have a realistic assessment of how they’re doing so they can grow and develop professionally. Take the time to be direct and help them grow.

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SaaS leaders: Use customer insights to accelerate growth during a downturn

TechCrunch

To maximize growth at every stage of the buying journey, here’s what you need to know about how your potential customers are purchasing software: Understand why a business starts searching for software About 54% of businesses that bought software in the past year opted to pay more for a customized solution instead of buying an off-the-shelf product.

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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

Here’s how it works: Imagine calling customer service and being greeted by a voice-driven “Alexa-like experience” that is able to engage back and forth with a caller to help them resolve the simple requests that are coming in, Schiff explained. Customer care as a service: Outsourcing can help your startup wow clients 24/7.