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5 Benefits of Technical Support Outsourcing

Mobilunity

When businesses have limited resources, are growing too swiftly, or don’t have access to the right skills and experience, technical support can quickly become a major issue. This is why businesses that struggle with offering good technical support should look into outsourcing.

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Why Ruby Life CISO George Al Koura puts people first

CIO

“When we look at today’s hot resource market, competing for talent on traditional lines has been a bit of an archaic and sometimes toxic game where personnel leave organizations within months of joining due to offers of substantially greater compensation or benefits. This situation isn’t strategically feasible at the industry level.”

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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How W4 plans to monetize the Godot game engine using Red Hat’s open-source playbook

TechCrunch

A new company from the creators of the Godot game engine is setting out to grab a piece of the $200 billion global video game market — and to do so, it’s taking a cue from commercial open source software giant Red Hat. “W4 intends to do this very same thing for the game industry.” ” The open source factor.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

Salesforce skills are among the most sought-after in the IT industry and demand is soaring. The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career.

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Are you ready for Healthcare 2.0: A Guide to Technology Innovations

Trigent

The healthcare landscape is reshaping with the faster adoption of patient engagement technology to provide personalized, preventive & participatory care to patients. Modern healthcare services optimize technology and provide intelligent, timely & tailored services leveraging EHR 2.0 of the total population.

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Call center automation software vendor Replicant raises $78M

TechCrunch

We will increase our sales and marketing investment to capture the significant demand we see. “A core competitive advantage we have at Replicant is the rich and varied data we’ve amassed from tackling more than 30 million customer service calls across industries and use cases. ” Automating customer interactions.