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How One MSP Improved Customer Satisfaction and Reduced Support Tickets

Kaseya

Because so many business applications we use are now in the Cloud, internet continuity is critical to daily operations, employee productivity and customer experience. MSPs need a way to leverage redundancy and intelligent software to give their customers the internet continuity and application experience that they expect.

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News in Networking: 160-Tbit/s Cable, Airline Network Issues, and a Patched-Mac Vuln

Kentik

Microsoft, Facebook, and telecoms infrastructure provider Telxius announced their new high-capacity subsea cable, called Marea, is complete. Internet Explorer Bug Leaks Whatever You Type in Address Bar (Ars Technica). Emerging Vendors 2017: Networking And VoIP Startups You Need To Know (CRN).

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Why your Business Telecoms will Determine your Success

Strategy Driven

Key changes in business telecoms since the 2010s have most significantly been high-quality and high-speed internet, more cost-effective internet services, and cloud services. The latest generation of business telecom solutions allow for internet transmission of voice (VoIP) , and even more innovative is unified communications (UC).

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Busting 5 Common Myths About Vulnerability Assessment

Tenable

Video conferencing and VoIP solutions that became must-haves for remote-operating organizations (as necessitated by the COVID-19 pandemic) were common attack vectors during 2020. Certain parts of your network won't be connected to the internet (public or otherwise) at all times. This is one of many reasons why Christopher C.

SMB 101
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Hyper-segmentation – How to Avoid Cyber Disasters

CTOvision

After spinning off from Lucent Technologies and AT&T, Avaya became the experts in SIP, Internet telephony, unified communications and collaboration (UCC) and all thing VOIP. I spoke with Randy Cross, Senior Director of Fabrics & Infrastructure at Avaya. Avaya is the company that is synonymous with telephony.

How To 118
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Colombian loan firm leaks thousands of customer service calls

The Parallax

GroupSense reported the breach in late February to Bogota-based Filialcoop and its third-party VoIP call center manager, GM Soluciones —neither of which have taken the basic security step of using HTTPS for their public-facing sites. (GM it’s still the Wild West, and there’s no infrastructure to protect individuals.”—Kurtis

VOIP 34
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Equipping BPOs is a heavy lift for enterprise IT and security teams. We need a radical change in approach

CIO

Or implement virtual desktop infrastructure? They slow down internet connections and are complex to set up and manage. And then there’s virtual desktop infrastructure (VDI) solutions. Throw in some video or VoIP, and the session quickly becomes intolerable for the contact center worker and the customer they are trying to help.