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Enhancing customer care through deep machine learning at Travelers

CIO

s unique about the [chief data officer] role is it sits at the cross-section of data, technology, and analytics,â?? On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. Here are some edited excerpts of that conversation. s a unique role and itâ??s

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Exposure to new workplace technologies linked to lower quality of life

CIO

Exposure to new technologies such as trackers, robots, and AI software in the workplace work is linked with lower quality of life for workers, a UK study has found. Fewer than 25% of those surveyed frequently used these emerging technologies, with 20.2% using wearables, 20.8% AI software, and 23.7%

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Hugging Face reaches $2 billion valuation to build the GitHub of machine learning

TechCrunch

That consumer bet hasn’t paid off, but the company kept iterating on its natural language processing technology. Due to the success of this libary, Hugging Face quickly became the main repository for all things related to machine learning models — not just natural language processing.

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Four investors explain why AI ethics can’t be an afterthought

TechCrunch

It’s reasonable to ask what role ethics plays in the building of this technology and, perhaps more importantly, where investors fit in as they rush to fund it. So some onus lies on investors to make sure these new technologies are being built by founders with ethics in mind.

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The new CIO mandate: Selling AI to employees

CIO

But 45% also said they feared that AI will make their work less relevant to their employers, and 43% said they fear the loss of their jobs due to AI. CIOs should work with their organizations’ HR departments to offer AI training, Chandrasekaran recommends. CIOs should be “change agents” who “embrace the art of the possible,” he says.

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IT leaders uplift women to fill tech talent gaps

CIO

The problem: She had no formal training and experience in computer science. With the backing of key advocates, McGrath made a case for learning software engineering not just to enhance her individual job potential, but to advance a career at Gusto. What might be a hurdle for many did not stop McGrath or her employers at Gusto.

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Colorado AI legislation further complicates compliance equation

CIO

The bill does not limit AI’s definition to any specific area, such as generative AI, large language models (LLMs), or machine learning. This is a complex and emerging technology and we need to be thoughtful in how we pursue any regulations at the state level. Governor Polis appreciates the leadership of Sen. That’s legal.