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Certinia bakes AI into its latest professional services updates

CIO

The provider of ERP and professional services automation software based on the Salesforce platform today announced it has added AI-powered features aimed at simplifying common processes for midrange service firms to its latest update.

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Maximise productivity for employees and IT staff in the hybrid work era

CIO

IT professionals now need capabilities that allow them to remotely support and secure user devices, as well as solutions that maximise their own productivity. Functionality that improves productivity Technology should be seamless and powerful. Find out more on how to maximise productivity and empower teams here.

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Using Generative AI to Drive Corporate Impact

TechEmpower CTO

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. TechEmpower has been instrumental in developing chatbots like these, utilizing generative AI to sift through internal documents and user manuals, enabling them to provide precise answers to customer service questions.

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Top 8 IT certifications in demand today

CIO

According to the 2024 IT Salary report from Robert Half , these are some of the most valuable certifications IT professionals can hold in the coming year. Cisco’s lineup of certifications is vendor-specific, typically focusing on Cisco products and services, so if you’re in a role working with Cisco products, it’s a great way to get a leg up.

SCRUM 341
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Product Design & Customer Experience: An Innovative View on Inclusive Product Development

Speaker: Dan Jenkins - Human Factors & Research Lead – DCA Design International

The ethical case for more inclusive design is clear, as is the commercial one: more inclusive products and services can be used by more people. More importantly, it is about designing products and services in light of this understanding. Some simple tools to make your products and services more inclusive.

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Accenture buys Navisite in its 4th acquisition of 2024

CIO

Accenture on Wednesday said it is acquiring digital transformation services provider Navisite in an effort to boost its cloud transformation business. The company has served clients in sectors such as technology, business services, healthcare, life sciences and manufacturing. billion in 2024, up from $563.6

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3 areas where gen AI improves productivity — until its limits are exceeded

CIO

So it’s no surprise that companies continue to heavily invest in it since the release of Dall-E 2 and ChatGPT in late 2022, where they expect to see the greatest value in increased productivity, with some estimates showing improvements of 5% or more over the next 12 months, and headcounts to reduce by at least 5% as well.

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How Product Managers Can Learn to Love Reporting

Speaker: Eric Feinstein, Professional Services Manager, Looker

For a long time, Product Managers have found it challenging to design interfaces inside their products that users could use for reporting. Eric Feinstein, Professional Services Manager at Looker, has done workshops with product managers who are looking to add effective reporting.