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How PwC and SAP are doing right by helping clients unlock ESG value

CIO

When presented by the new Supply Chain Due Diligence Act ( SCDDA) in Germany, PwC realized their clients would need tools and processes to automate evaluation of suppliers. In addition, the app provides options for defining and tracking measures for high-risk suppliers, as well as documentation and reporting.

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Ticket Management: What Makes a Good Ticketing System?

Kaseya

It is usually part of a company’s help desk and technical support system wherein internal employees, as well as external customers, in the case of Managed Service Providers (MSPs), can reach out to the company’s support team and submit requests for any IT issues they might be facing.

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Aligning security and business strategies

CIO

Their report focused exclusively on financial cybercrime, including identity theft. When businesses are struggling due to the recession, there’s a strong temptation to look for ways to cut spending. In times of economic downturn, for example, cybercrime may increase as people turn to illegal activities to make money.

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“Zen” and “Fresh” Way for Technical Support

Xoriant

My previous blog post highlighted the role of technical support in software development. This blog post is to compare two CRM tools that will help you in achieving your goal of providing great technical support experience. A good CRM tool is necessary today for providing efficient technical support.

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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

CIO

The most performant CRM system today, Salesforce is a core technology for digital business, and its associated applications and ecosystem help make it in a leading platform for those seeking a lucrative IT career. Salesforce Administrator A Salesforce Certified Administrator manages and maintains an organization’s Salesforce CRM system.

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Call center automation software vendor Replicant raises $78M

TechCrunch

He also helped to launch Magneto, a calendaring system, and was COO at Talkdesk for nearly four years. ” Replicant aims to automate call flows by integrating with existing systems including customer relationship management software to recognize customers by drawing on their order histories (if applicable) and past calls.

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Strategies to Solve the IT Skills Gap in Enterprise Storage for Fortune 500 Companies

Infinidat

Look at the numbers: 75% of IT decision-makers have reported gaps in the skill sets of their IT staff – and this is a 145% increase over the past seven years, according to Skillsoft Research. According to the Computing Technology Industry Association (CompTIA), six in 10 large enterprises reported a skills gap.

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