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Cloud PC preps Grant Thornton for hybrid future

CIO

Grant Thornton’s partnership with Microsoft began when the firm scuttled its Mitel VoIP phone systems in favor of Skype for Business in 2016, just as Swift took over as CIO. While Swift intends to keep a document management system on-premises, Grant Thornton will continue to expand its cloud footprint. Navigating the pandemic.

Cloud 228
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LeapXpert raises $22M to monitor employee chats for compliance

TechCrunch

. “It’s then up to our customers to decide if and how much data to pull from their archiving system and hand over to the authorities. According to a 2019 survey by GetApp, only 10% of managers considered recording worker chats to be an invasion of privacy, while 47% admitted to monitoring conversations on a daily or weekly basis.

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Busting 5 Common Myths About Vulnerability Assessment

Tenable

Video conferencing and VoIP solutions that became must-haves for remote-operating organizations (as necessitated by the COVID-19 pandemic) were common attack vectors during 2020. Myth #4: "You don't need to scan isolated or unconnected systems.". Just under 50% of SMBs were specifically hit with a ransomware attack.

SMB 101
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IoT Security Concerns - How Secure Is the Hybrid Workforce?

Palo Alto Networks

According to the survey, 78% of IT decision-makers reported an increase in non-business-related IoT devices showing up on corporate networks in the last year. As you'll learn below, individuals and companies are at risk due to cybercriminals taking notice. Impact — Ineffective incident response due to lack of network audit logs.

IoT 68
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6 Ways To Improve Your Customer Service

Strategy Driven

Customer service has always been an important part of any successful business but in an economy that is struggling due to the Coronavirus pandemic, it has never been more vital to provide a flawless customer experience. Have the right systems in place. Learn to listen. Analyze customer feedback to improve.

VOIP 30
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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

Being big complex systems, with tons of connectivity channels, providers, travelers and many solutions that have to be heavily managed, OTAs have a lot happening on the administrative side. is carefully documented in a CRM system. The user management system also records and stores data about the agents working with the back office.

Travel 89
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Octoverse spotlight: An analysis of developer productivity, work cadence, and collaboration in the early days of COVID-19

Github

Developer activity—including pushes, pull requests, reviewed pull requests, and commented issues per user—shows slightly increased activity year over year. The flux seen in issues is likely due to the move to distributed work, which disrupted the ceremony, structure, and coordination of enterprise software development.

Analysis 118