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Customer service: five trends

Xebia

Even due to social media, all organisations are operating with an open kitchen nowadays. Consumers below 25 years of age have 35% preference for contact through social media. 42% of Gen Y claim to prefer to clean a toilet, instead of calling customer service (Aspect Software, 2017). Did a piece of food fall on the floor?

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Why Automating Your Digital Marketing is The Way Forward

Strategy Driven

Digital marketing is vital to your business, but do you ever find yourself living your life in reaction to social media notifications or emails? The digitally connected world we live in, can be incredibly harmful to living a balanced and successful life; particularly in terms of our emotional wellbeing and social lives.

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Four short links: 19 December 2018

O'Reilly Media - Ideas

The IRA shifted a majority of its activity to Instagram in 2017; this was perhaps in response to increased scrutiny on other platforms, including media coverage of its Twitter operation. New Knowledge note that the Russian misinformation agency was run like a digital marketing shop [.]

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Does Atlantic Canada have a blueprint for rural revival in the post-pandemic era?

TechCrunch

He then started Social West , a Calgary-based digital marketing conference that, before long, expanded to three cities. In 2017, Bird and the former CEO of Q1 Labs founded a new cybersecurity company, this one focused on public clouds, called Sonrai Security , which has since raised nearly $40 million in venture capital.

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Marketing After the Purchase: 4 Emails to Educate Your Customer (Jill Schiefelbein)

Let's Grow Leaders

Whether that access comes in the form of information on your website, engagement and interaction on and with your social media channels, or leaving a review on a third-party site, your business is always “open.” Yet many digital marketers stop communicating once their marketing is successful and a purchase is made.

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The Benefits of Brand Purpose (and Risks of Not Living Up to It)

Perficient

” REI’s weekend sales dropped from the previous year but quickly got back on track during the holiday season and was praised among media and customers for its decision. Reputation damage: In the age of social media and online reviews, negative experiences can quickly spread and tarnish a company’s image.

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How Digital Marketing Impacts Business Growth

Strategy Driven

billion Internet users in 2017 , according to data compiled by Statista. Indeed, the vast majority of people no longer get their information from traditional media, but instead search for information on the Internet using various devices, including desktop computers, tablets, and mobile devices. There were an estimated 3.9