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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The LLM gives agents the ability to confirm all responses suggested by the model. Built to extend For UPS, contact center use of generative AI is just a springboard.

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Google outlines new methods for training robots with video and large language models

TechCrunch

2024 is going to be a huge year for the cross-section of generative AI/large foundational models and robotics. There’s a lot of excitement swirling around the potential for various applications, ranging from learning to product design. In a blog post […] © 2023 TechCrunch.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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3 data security disciplines to drive AI innovation

CIO

The surging interest in implementing AI has directly increased the volume of data that organizations store across their cloud environments. Securing the AI model itself means identifying model risks, over-permissive access, and data flow violations throughout the AI pipeline. To learn more, visit us here.

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Tech leaders weigh in on the upside and flipside of generative AI

CIO

Generative AI is widely regarded as one of the great technology breakthroughs of our time. To cut through the froth, CIO.com polled a range of IT leaders and experts for their views on where we are with generative AI, their hopes and their concerns. From a design perspective, such tools are more compelling.”

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Unlocking Innovation: AWS and Anthropic push the boundaries of generative AI together

AWS Machine Learning - AI

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be.