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What Is a Help Desk? Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

Through quality technical support and speedy resolution to problems, help desks play a pivotal role in helping businesses maintain uptime, provide seamless service delivery and win the trust of their clients and users. Additionally, your end users can directly troubleshoot their common IT issues with help from the knowledge base.

Metrics 64
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Oracle EBS to Cloud: Application Versions & Certifications

Datavail

Extended Support : Available for certain Oracle products for three years after the end of Premier Support. Access to Oracle’s Extended Support requires paying the standard technical support fee, as well as a supplementary charge, based on the time since the expiration of Premier Support.

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The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future.

Metrics 75
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The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future.

Metrics 52
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CPOE Systems: Benefits and Risks of e-Prescribing and Test Ordering

Altexsoft

The order is validated against a patient’s medical history, knowledge base of a clinical decision support system, and health insurance plan stored in a practice management system. CPOE Meaningful Use and EPCS compliance. Halfpenny Technologies: electronic test orders for Promoting Interoperability compliance.

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Main Healthcare APIs: Types, Providers, and Use Cases

Altexsoft

However, compliance with HIPAA and other regulations is out of its scope. The framework supports both patient and provider apps, that can be launched as standalone solutions or plugged directly into an EHR system. So, you are fully responsible for your product and its compliance with all applicable regulations. DrugBank APIs.

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Care Management and Coordination Software: How It Increases Revenue and Improves Patient Outcomes

Altexsoft

Good care management tools offer consent forms and checklists to simplify the enrollment processes and ensure compliance with the CMS requirements. A rich library of evidence-based care plans eliminates the need to create them from scratch for every patient. Compliance and security. Consent checklist example. Source: Prevounce.