The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices
Kaseya
APRIL 29, 2022
A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future.
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