Kaseya
JUNE 2, 2021
What Is Ticket Management? Ticket management in IT is the process of tracking, managing and resolving user requests and IT incidents. Encourage Self Service & Enablement – Create a knowledge base so that customers can find answers on their own when possible and remediate their own issues.
Kaseya
APRIL 29, 2022
A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future.
Kaseya
APRIL 28, 2022
A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Depending on the type of the ticket, the issue and its resolution may then be posted to the knowledge base to help other technicians troubleshoot the same issues in the future.
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