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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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French regulator fines Google $271M over generative AI copyright issue

CIO

France’s competition authority fined Google, its parent company Alphabet, and two subsidiaries a total of €250 million ($271 million) for breaching a previous agreement on using copyrighted content for training its Bard AI service, now known as Gemini. Generative AI, Regulation

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. What can enterprises learn from these trends, and what future enterprise developments can we expect around generative AI?

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Google outlines new methods for training robots with video and large language models

TechCrunch

2024 is going to be a huge year for the cross-section of generative AI/large foundational models and robotics. In a blog post […] © 2023 TechCrunch. There’s a lot of excitement swirling around the potential for various applications, ranging from learning to product design. All rights reserved.

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Tech leaders weigh in on the upside and flipside of generative AI

CIO

Generative AI is widely regarded as one of the great technology breakthroughs of our time. To cut through the froth, CIO.com polled a range of IT leaders and experts for their views on where we are with generative AI, their hopes and their concerns. From a design perspective, such tools are more compelling.”

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OpenAI claims NY Times copyright lawsuit is without merit

TechCrunch

In late December, The New York Times sued OpenAI and its close collaborator and investor, Microsoft, for allegedly violating copyright law by training generative AI models on Times’ content. In a letter published this afternoon on OpenAI’s official blog, […] © 2023 TechCrunch. All rights reserved.