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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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How Generative AI Can Benefit eCommerce Businesses

Perficient

One such groundbreaking technology that is set to transform the eCommerce industry is generative AI. Generative AI refers to using intelligence algorithms to generate content or data that closely resembles the input data it was trained on.

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How to Use Generative AI for Knowledge Management

Ivanti

In the blog “ How Generative AI Can Benefit Knowledge Management ”, we looked at the benefits of AI to knowledge management to enhance the quality, automating the creation of content and enabling more engaging content. Now, it’s time to look at how we can make it work well together.

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Harness the Power of Pinecone with Cloudera’s New Applied Machine Learning Prototype

Cloudera

This AMP is built on the foundation of one of our previous AMP s, with the additional enhancement of enabling customers to create a knowledge base from data on their own website using Cloudera DataFlow (CDF) and then augment questions to the chatbot from that same knowledge base in Pinecone.

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These Y Combinator-backed startups are trying to build ‘ChatGPT for X’

TechCrunch

Associating with an app that visible, particularly one that’s in the red-hot generative AI space, is bound to get attention — a fact to which this article is a testament. “There are thousands of Shopify merchants around the world generating more than $10 million a year.

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Cybersecurity Snapshot: Latest MITRE ATT&CK Update Offers Security Insights on GenAI, Identity, Cloud and CI/CD

Tenable

Check out what’s new in Version 15 of the MITRE ATT&CK knowledge base of adversary tactics, techniques and procedures. In addition, why AI cyberthreats aren’t impacting CISOs’ budgets. 1 - New version of MITRE ATT&CK adds guidance on generative AI, cloud threats Information about malicious use of generative AI tools.

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Four things that matter in the AI hype cycle

CIO

The capabilities of these new generative AI tools, most of which are powered by large language models (LLM), forced every company and employee to rethink how they work. As Dale Markowitz wrote on the Google Cloud blog, “If you’d like to embed text–i.e. to do text search or similarity search on text–you’re in luck.