As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial.

Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX hubs.

Date: Wednesday, February 7 at 9 am PT / 12 pm ET

Agenda:

  • Key business priorities for contact center leaders
  • Characteristics of a future-ready contact center
  • Harnessing next-gen technologies for CX center transformation
  • Overcoming barriers and implementing technologies at scale