February, 2024

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SAP names Philipp Herzig as chief artificial intelligence officer

CIO

SAP is reorganizing its AI activities. Philipp Herzig, formerly head of cross-product engineering and experience, now leads a new “end-to-end growth area” focused on AI as the company’s chief artificial intelligence officer (CAIO). Herzig now reports directly to CEO Christian Klein, and will oversee the entire value chain for SAP business AI from research and product development through to implementation at the customer.

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Engineering Practices for LLM Application Development

Martin Fowler

LLM engineering involves much more than just prompt design or prompt engineering. Here David Tan and Jessie Wang reflect on how regular engineering practices such as testing and refactoring helped them deliver a prototype LLM application rapidly and reliably.

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How AI Will Reshape Agile Development: Takeaways from a Recent Briefing

Agile Alliance

Dive into the fusion of AI and Agile methodologies and their impact on project management and software development. Uncover expert insights and future trends in this rapidly evolving tech landscape. The post How AI Will Reshape Agile Development: Takeaways from a Recent Briefing first appeared on Agile Alliance.

Agile 239
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Feeling Invisible? What to Say When You’re Feel Invisible or Ignored

Let's Grow Leaders

Powerful Phrases to Move From Feeling Invisible to Invincible If you feel invisible at work you’re in good company. Recent research by Work Human found that nearly 30% of workers have felt invisible at work and 27% have felt ignored. Their research also identified certain “invisible skills” going unnoticed in the workplace. Ironically, the ignored skills are some of the most necessary for productive conflict i n the workplace: empathy and compassion (27.4%), a sense of curiosity, (19.8%), and li

Meeting 208
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Guide to Business Writing

Everything you need to know about better business writing in one place. This is a complete guide to business writing — from a clear business writing definition to tips on how to hone your business writing skills.

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The surreal life of a professional bridesmaid

The Hustle

Jen Glantz sat in her Manhattan apartment on a Friday night with a bottle of two-buck chuck, a keyboard, and years’ worth of frustration. She’d just hung up with two friends. Were they friends? She wondered. Neither had been in touch for years, but they came to her with the same request: Would she be their bridesmaid? She was 26, and she’d been a bridesmaid at least six times.

Hotels 144

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IT leaders turn to HBCUs for future IT talent

CIO

Officials at the North Carolina Department of Information Technology found themselves in a position familiar to most IT organizations: aware of the need to do more to attract IT workers given that they — like most employers — faced fierce competition for talent. They also believed they needed to take more responsibility for increasing the diversity of workers in their IT ranks.

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Microsoft’s February 2024 Patch Tuesday Addresses 73 CVEs (CVE-2024-21351, CVE-2024-21412)

Tenable

5 Critical 66 Important 2 Moderate 0 Low Microsoft addresses 73 CVEs, including two zero-day vulnerabilities that were exploited in the wild. Microsoft patched 73 CVEs in its February Patch Tuesday release, with five rated critical, 66 rated as important and two rated as moderate. This month’s update includes patches for: NET Azure Active Directory Azure Connected Machine Agent Azure DevOps Azure File Sync Azure Site Recovery Azure Stack Internet Shortcut Files Microsoft ActiveX Microsoft Azure

LAN 127
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Campfire is now for sale

David Heinemeier Hansson

After a couple of weeks of final Patek-level polishing with early-access customers, Campfire is finally for sale for all ! This is The Moment of Truth where we get to see whether all that excitement turns into credit card swipes. That release rush. I love it. And I especially love this release, because we’re trying to validate an entirely new-old way of selling software.

System 133
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Confidential Information – What to Say When You Can’t Say Anything

Let's Grow Leaders

Handle confidential information with candor and care to build trust It can feel like a trap. Someone asks you a direct question about confidential information. Maybe it’s a personnel matter. A sensitive business negotiation or a product launch. In all these scenarios, there are sound ethical reasons for the information to remain secure. If you tell the person what you know, you violate confidentiality.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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One big benefactor of the AI boom: The tiny island of Anguilla

The Hustle

Imagine: You’re a 20-something AI entrepreneur and then your startup’s website gets trapped with — gasp — a “.com” domain. How passe. How embarrassing. What are you, 45 years old? Gotta get that “.ai” domain When you do, it’s to the direct benefit of Anguilla, a 35-square-mile, ~19k-person British territory in the Caribbean. In the 1980s, the Internet Assigned Numbers Authority (IANA) started assigning two-letter domains to nations and territories.

Internet 139
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Find the AI Approach That Fits the Problem You’re Trying to Solve

Harvard Business Review

AI moves quickly, but organizations change much more slowly. What works in a lab may be wrong for your company right now. If you know the right questions to ask, you can make better decisions, regardless of how fast technology changes. You can work with your technical experts to use the right tool for the right job. Then each solution today becomes a foundation to build further innovations tomorrow.

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5 key metrics for IT success

CIO

IT leaders are drowning in metrics, with many finding themselves up to their KPIs in a seemingly bottomless pool of measurement tools. The result is wasted time, confusion, and, in some cases, conflicting insights. There are several important metrics that can be used to achieve IT success, says Jonathan Nikols, senior vice president of global enterprise sales for the Americas at Verizon.

Metrics 349
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CVE-2024-21762: Critical Fortinet FortiOS Out-of-Bound Write SSL VPN Vulnerability

Tenable

Fortinet warns of “potentially” exploited flaw in the SSL VPN functionality of FortiOS, as government agencies warn of pre-positioning by Chinese state-sponsored threat actors in U.S. critical infrastructure through exploitation of known vulnerabilities Background On February 8, Fortinet published an advisory (FG-IR-24-015) to address a critical flaw in FortiOS, its network operating system.

Malware 128
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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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A Workplace to Envy: 6 Questions to Ensure Your Culture Is Values-Driven

CEO Insider

You want your working culture to say something about your organization. But what is it saying right now? Companies with a thriving and supportive workplace boast better performance. In 2022, almost half of the more culture-forward organizations experienced a significant increase in revenue, much higher than the 9% of their more conventional peers. What’s more, […] The post A Workplace to Envy: 6 Questions to Ensure Your Culture Is Values-Driven appeared first on CEOWORLD magazine.

Culture 119
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What Does CYBER COM 2.0 Look Like?

Ooda Loop

Recent reporting indicates that U.S. Cyber Command (CYBERCOM) is in the middle of restructuring the organization and the forces that support it in order to best position the command to address the changing cyber threat landscape. The strategy behind “CYBERCOM 2.

Report 122
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Will Generative AI Succeed Where AIOps Failed?

DevOps.com

Generative AI can go so many places that AIOps could never, and provides a general-purpose approach that can be applied in many different ways.

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The Challenge of Retaining Startup Talent After an Acquisition

Harvard Business Review

People are among the most prized assets of many startup companies, so when employees leave after an acquisition, it can be a substantial loss for the acquiring company. Why do so many startup employees leave, and how do startup acquisitions impact their careers? Using U.S. Census Bureau data from 1990 to 2011 that encompasses 230,000 acquired startup workers, the author researched these questions and discovered significantly higher turnover rates among acquired workers compared to regular hires.

Research 124
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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From fear to abundance: Rethinking job security in the age of generative AI

CIO

By Chet Kapoor, Chairman & CEO at DataStax Along with the exciting possibilities of generative AI (genAI), there have been concerns around job (in)security and displacement. Leaders are feeling the pressure to implement genAI quickly and automate as much as possible. Some will see this as an opportunity to “get lean” and reduce headcount. Others will keep the people they have and find new ways to become super efficient.

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Article: How Platform and Site Reliability Engineering Are Evolving DevOps

InfoQ Culture Methods

Companies are now looking to grow and more effectively manage DevOps with platform engineering and site reliability engineering roles. No one has these roles perfectly carved out right now — there’s just too much to do and not enough people to do it — but knowing where these three disciplines do and don’t overlap will help organizations evolve and take advantage when they are ready.

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Perficient’s Thoughts on use of GenAI in Commerce Solutions

Perficient

Revolutionizing B2C Commerce: The Impact of Generative AI In the dynamic landscape of commerce and consumer-driven markets, Business-to-Consumer (B2C) organizations are increasingly turning to generative AI to revolutionize their operations and enhance customer experiences. Generative AI, a subset of artificial intelligence, empowers these organizations to create content, personalize interactions, and optimize various aspects of their business processes.

B2C 115
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From Quantum Foundations to Universal Insights: Embracing First Principles Thinking for Better Understanding Of How Things Work

Ooda Loop

If you believe in first principles thinking, you need to know some basic facts about the quantum world. Quantum effects can be really strange. So many things we know from experiments just seem totally irrational, illogical and are downright befuddling. But understanding quantum effects can give you advantage in business.

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Revolutionizing Contact Centers: Next-Gen Tech for Enhanced CX

Speaker: Liran Meir Frenkel, Performance Management and RPA Sr Product Marketing Manager at NICE; Harpreet Makan, Practice Director at Everest Group; & Santhosh Kumar, Practice Director at Everest Group

As contact centers navigate the challenges of delivering excellence within budget constraints and adapting to evolving employee expectations, optimizing agent tasks becomes crucial. Discover a holistic approach across three pillars - people, process, and technology - that is essential to excel in this dynamic landscape, and explore how next-gen technologies such as generative AI, performance analytics, and process intelligence play a pivotal role in transforming contact centers into advanced CX

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Documentation update: work has begun

Ruby on Rails

Improving Rails documentation is one of the core pillars of why the Rails Foundation was formed, so we are pleased to share an update on how that mission is progressing. Thanks to organic contributions from the community over the past 20 years, the Rails documentation is already in a fantastic place - arguably one of the most in-depth and robust set of docs in tech.

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How Early-Adopter Companies Are Thinking About Apple Vision Pro

Harvard Business Review

The Apple Vision Pro marks the biggest experiment yet in the field of “spatial computing,” which its boosters argue has the potential to be the next era of tech — a shift on par with the emergence of mobile computing. But what are early adopter companies really doing with Apple’s new hardware, and what do they hope to get out of these investments? The piece examines efforts from Lowe’s, e.l.f.

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Prioritizing AI? Don’t shortchange IT fundamentals

CIO

Generative AI continues to dominate IT projects for many organizations, with two thirds of business leaders telling a Harris Poll they’ve already deployed generative AI tools internally, and IDC predicting spend on gen AI will more than double in 2024. But the usual laundry list of priorities for IT hasn’t gone away. Fundamentals like security, cost control, identity management, container sprawl, data management, and hardware refreshes remain key strategic areas for CIOs to deal with.

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Startups Roll Out More Services For Growing Ranks Of Self-Employed And Gig Workers

Crunchbase News

Whether by choice or necessity, the share of workers who are self-employed or toiling in the gig economy continues to grow. And with it, tools to manage all the attendant accounting and job-finding burdens have been scaling up too. Startups are taking a leading role. Over the past few quarters, venture investors have poured hundreds of millions into companies with offerings aimed at freelance and gig workers.

Marketing 111
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IDC Analyst Report: The Open Source Blind Spot Putting Businesses at Risk

In a recent study, IDC found that 64% of organizations said they were already using open source in software development with a further 25% planning to in the next year. Most organizations are unaware of just how much open-source code is used and underestimate their dependency on it. As enterprises grow the use of open-source software, they face a new challenge: understanding the scope of open-source software that's being used throughout the organization and the corresponding exposure.

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Does Using AI Assistants Lead to Lower Code Quality?

DevOps.com

AI assistants are changing the way code gets made, and much of this is for the better. But what's the impact on code quality?

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Bioengineering, Health and Business

Ooda Loop

In our previous post in this series we reviewed some fundamentals in biological science and engineering we recommend all executives and investors be familiar with. In this post we dive into concepts centered around the impact of bioengineering on human health.

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A Bit About the HP3000

The Daily WTF

Today's anonymously submitted story is a case where the WTF isn't the code itself, per se. This arguably could be a CodeSOD, and we'll get to the code, but there's so much more to the story. Our submitter, let's call them Janice , used to work for a financial institution with a slew of legacy systems. One such system was an HP3000 minicomputer. "Mini", of course, meant "refrigerator sized" The HP3000 itself is an interesting, if peripheral story, because it

Marketing 113